Advisor - Customer Experience and Delivery
Advisor - Customer Experience and Delivery
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Job Description
Advisor - Customer Experience and Delivery
Job No: 676183
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Toowoomba Melbourne - Inner Suburbs & CBD
Permanent Full Time
Insurance
Pay Band 3
- 12-month secondment Brisbane Melbourne Toowoomba or Sydney
- Help drive meaningful change and deliver better experiences
Are you passionate about enhancing customer outcomes and driving operational excellence
Were looking for a Customer Experience and Delivery Advisor to help shape and deliver initiatives that make a real difference to our Motor Claims customers.
Reporting to the Customer Experience and Delivery Manager youll support the planning design and execution of key programs of work. Youll work closely with stakeholders to deliver initiatives that improve the customer journey enhance employee experience and drive efficiency and cost improvements.
What youll do
- Contribute to early-stage planning and discovery through data analysis process mapping and identifying improvement opportunities.
- Support continuous improvement initiatives across Motor Claims by tracking a portfolio of work and providing updates to stakeholders.
- Monitor progress and performance against strategic goals.
- Assist with stakeholder engagement and ensure alignment across delivery teams.
What youll bring
- A proactive mindset strong attention to detail and a passion for continuous improvement.
- Proven ability to manage competing priorities and meet deadlines.
- Excellent communication and stakeholder engagement skills.
- Analytical thinking to interpret data spot key issues and drive better outcomes.
- Adaptability to thrive in a dynamic fast-paced environment.
- Sound risk awareness with the ability to identify and manage issues early.
- A commitment to delivering an outstanding customer experience.
If this sounds like the opportunity you have been looking for apply online today! For more information please contact
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
Full-Time
