Business Banking Manager
Business Banking Manager
Posted on :
18-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-06-2025
Job Description
SUMMARY
Works under the general supervision of the Business Banking Market Manager. Responsible for the efficient operation of the assigned branch including operational integrity branch processes bank products service standards security and safety in accordance with the Banks objectives. Provides a superior level of customer service and promotes the service and sales culture through coaching guidance and staff motivation. Provides leadership training and supervision to the branch staff. Through a consultative approach the Business Banking manager identifies opportunities to deepen existing relationships and identify new relationships by uncovering needs and offering appropriate products and services.
Maintains an expertise in risk management and branch policies and procedures and is responsible for monitoring and auditing the branch offices for compliance with established policies and procedures. Acts as a point of escalation for questions or problem resolution.
Based on the needs of the individual branch the expectation is that approximately 40% of efforts be allocated towards outbound sales activities and deepening current client relationships to include: calling on prospect and client lead lists setting and attending face to face meetings and building brand awareness within the surrounding markets by networking within the community
Works under the general supervision of the Business Banking Market Manager. Responsible for the efficient operation of the assigned branch including operational integrity branch processes bank products service standards security and safety in accordance with the Banks objectives. Provides a superior level of customer service and promotes the service and sales culture through coaching guidance and staff motivation. Provides leadership training and supervision to the branch staff. Through a consultative approach the Business Banking manager identifies opportunities to deepen existing relationships and identify new relationships by uncovering needs and offering appropriate products and services.
Maintains an expertise in risk management and branch policies and procedures and is responsible for monitoring and auditing the branch offices for compliance with established policies and procedures. Acts as a point of escalation for questions or problem resolution.
Based on the needs of the individual branch the expectation is that approximately 40% of efforts be allocated towards outbound sales activities and deepening current client relationships to include: calling on prospect and client lead lists setting and attending face to face meetings and building brand awareness within the surrounding markets by networking within the community
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures client satisfaction and account retention through quality service
Handles client requests and complaints with prompt professional and courteous attention Understands and complies with Bank policies procedures and regulations governing job responsibilities
Responsible for transaction approvals within assigned limits
Lead and actively participate in daily warm up and monthly branch staff meetings and discusses branch products sales service and soundness. Ensures that all employees are well versed in all Bank products
Holds keys and Alarm Code to the branch; Opens and closes the branch
Responsible for staffing branch performance appraisals promotions salary actions and terminations:
o Plans and adheres to staffing budget
o Minimizes employee turnover rate
o Provides the accurate and timely presentation of Performance appraisals counselings and status changes.
Ensures client satisfaction and account retention through quality service
Handles client requests and complaints with prompt professional and courteous attention Understands and complies with Bank policies procedures and regulations governing job responsibilities
Responsible for transaction approvals within assigned limits
Lead and actively participate in daily warm up and monthly branch staff meetings and discusses branch products sales service and soundness. Ensures that all employees are well versed in all Bank products
Holds keys and Alarm Code to the branch; Opens and closes the branch
Responsible for staffing branch performance appraisals promotions salary actions and terminations:
o Plans and adheres to staffing budget
o Minimizes employee turnover rate
o Provides the accurate and timely presentation of Performance appraisals counselings and status changes.
o Exercise sound judgment and compliance with policy regarding promotion and salary actions.
Responsible for employee development and provides training as needed
Responsible for ensuring satisfactory audit ratings; managing critical operational metrics to minimize risks and losses; maintaining ambitious standards for control/certifications monetary transactions security and account opening activities; ensuring the branch staff is trained and follows policies and procedures; and operating within the Banks guidelines
Communicates Bank policies procedures and regulations to branch personnel and ensures all staff members are familiar with and aware of any changes
Identifies opportunities for process improvement to optimize branch operational performance Reviews and analyzes existing business-specific work processes. Proposes and prioritizes changes and improvements for the branch environment. Serves as a champion for process changes and initiatives
Prepares reports and completes special projects as requested by management
Participates in training deemed necessary by the Bank
Achieves individual as well as branch goals and contributes to the success of the Bank
Responsible for employee development and provides training as needed
Responsible for ensuring satisfactory audit ratings; managing critical operational metrics to minimize risks and losses; maintaining ambitious standards for control/certifications monetary transactions security and account opening activities; ensuring the branch staff is trained and follows policies and procedures; and operating within the Banks guidelines
Communicates Bank policies procedures and regulations to branch personnel and ensures all staff members are familiar with and aware of any changes
Identifies opportunities for process improvement to optimize branch operational performance Reviews and analyzes existing business-specific work processes. Proposes and prioritizes changes and improvements for the branch environment. Serves as a champion for process changes and initiatives
Prepares reports and completes special projects as requested by management
Participates in training deemed necessary by the Bank
Achieves individual as well as branch goals and contributes to the success of the Bank
expected to know and follow the Banks compliance policies and procedures as required by the Compliance Department.
ADDITIONAL RESPONSIBILITIES
Demonstrates high degree of professionalism in communication attitude and teamwork with customers peers and management
Demonstrates high level of quality work attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local state and federal laws
Understands and complies with all company rules and regulations
Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions as they apply to your position and job responsibilities with an emphasis on the BSA/AML/CIP Consumer Privacy Regulation CC Information Security Bank Protection Act FACT-Identity Theft Information Technology and GLBA.
Additional duties as assigned as it relates to the position
Demonstrates high degree of professionalism in communication attitude and teamwork with customers peers and management
Demonstrates high level of quality work attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local state and federal laws
Understands and complies with all company rules and regulations
Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions as they apply to your position and job responsibilities with an emphasis on the BSA/AML/CIP Consumer Privacy Regulation CC Information Security Bank Protection Act FACT-Identity Theft Information Technology and GLBA.
Additional duties as assigned as it relates to the position
SUPERVISORY RESPONSIBILITIES
This position does have supervisory responsibilities
This position does have supervisory responsibilities
MINIMUM QUALIFICATIONS
Basic knowledge of retail product philosophy policy procedures documentation and systems
Thorough knowledge of all retail products and services
Proven client service and interpersonal skills
Effective selling cross selling and referral skills
Strong mathematical problem-solving and negation skills
Ability to analyze client credit data and other related financial information
Basic knowledge of retail product philosophy policy procedures documentation and systems
Thorough knowledge of all retail products and services
Proven client service and interpersonal skills
Effective selling cross selling and referral skills
Strong mathematical problem-solving and negation skills
Ability to analyze client credit data and other related financial information
COMPETENCIES:
Adaptability
Communication
Decision Making
Initiative
Innovation
Motivator
Organization
Professionalism
Results Orientated
Adaptability
Communication
Decision Making
Initiative
Innovation
Motivator
Organization
Professionalism
Results Orientated
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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