Head of Support

Are you a born leader with a passion for IT and a knack for building strong teams At Peripass were looking for a Head of Support to take our Service Delivery team to the next level. Youll play a key role in a fast-growing tech scale-up where people product and customer experience come together. Ready to make a real impact

Peripass is a logistics SaaS scale-upfounded in Yard Management Software enables industrial and logistics companies (think of companieslike Bridgestone Alpro and Saint-Gobain)to smoothly manage the complete flow of trailers rolling on and off their sites as well as all trailer movements on-site. Were riding an incredible wave of growth with sales skyrocketing and our company expanding faster than ever. Our mission To revolutionize logistics through digitization and automation and were just getting started. Were building on strong momentum driven by ambition and a clear vision for the future. Ready to be part of whats next

As our Head of Support youll be responsible for leading and growing our team of support specialists and service engineers. Youll make sure the team runs smoothly stays motivated and continuously improves. You combine technical expertise with leadership skills and you act as a key link between our customers internal teams and external partners.

Your responsibilities:

• Lead coach and grow our support specialists and service engineers.

• Act as the internal expert on everything related to networking firewalls and IT security.

• Continuously improve our support methodologies leveraging best practices and frameworks such as ITIL.

• Connect the dots between support insights and product development by working closely with Product & Engineering.

• Identify and implement better tools and processes that support our growing business.

• Own the documentation and coordination with hardware vendors integration partners and third-party service providers.

• Manage the capacity planning KPIs and lead our configuration and asset management program.

• Oversee and coordinate our internal IT partner to ensure a smooth and secure internal IT environment.

What we offer

• A key leadership position in a growing SaaS company with a physical product component.

• Youll shape the future of our support operations and be part of our management team.

• Flexibility to work from our HQ in Ghent or partially remote.

• A competitive salary package with benefits tailored to your experience and expectations.

Come on blow us away with your credentials! You will if you have:

• a proven track record leading support teams in a tech environment.

• IT service management frameworks like ITIL are familiar territory for you.

• Youre technically hands-on with deep expertise in networks firewalls and IT security.

• You have practical experience within an IT organisation and a strong understanding of support processes.

• Youre comfortable working with tools and platforms such as Microsoft 365 Microsoft Intune and Microsoft Entra ID.

• You understand both software and hardware integrations.

• You hold a bachelors degree in System/Network Engineering Computer Science or equivalent through experience.

Bonus points if you:

• Have experience in the logistics or supply chain sector.

• Worked with hybrid SaaS hardware product environments.