India Lead FM Operations Mall Retail
India Lead FM Operations Mall Retail
Posted on :
17-06-2025
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1 Vacancy
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Job Description
About the Company:
An emerging and fast-growing facility management company headquartered in Mumbai we operate across India. Our client has been operating in Idia for the last 15 years managing 1200 client locations with 13K plus deployment of people. They are ambitious to grow at 2X in the next three years and are looking for senior leaders to support and sustain the growth. They provide best-in-class FM solutions to large retail and mall clients ensuring operational excellence safety and customer satisfaction.
Role Overview:
We are looking for a dynamic and experienced India Lead FM Operations to drive our Mall and retail Facility Management business across India. The ideal candidate will be responsible for ensuring seamless operations maintaining high-quality service standards strengthening client relationships and driving business growth.
Key Responsibilities:
- Operations Management: This is a pan-Indian role that oversees and manages end-to-end FM operations for Mall and retail clients across India ensuring optimal service delivery efficiency and cost-effectiveness.
- Client Relationship Management: Develop and maintain strong relationships with key clients understanding their priorities pain points and expectations to drive high customer satisfaction and retention.
- Team Leadership & Process Management: Lead mentor and manage a team of FM professionals across multiple locations to ensure excellence in service delivery.
- EHS & Compliance: Adhere to Environmental Health and safety (EHS) regulations and risk mitigation strategies fostering a safe working environment.
- Business Growth & Expansion: Identify opportunities for organic growth within existing accounts and support business development efforts for new client acquisitions.
- Budget & Cost Control: Manage financials optimize operational costs and ensure profitability while maintaining service excellence. This is a P&L role for the verticle and is expected to deliver targetted profitability and topline.
- Vendor & Stakeholder Management: Work closely with vendors suppliers and internal stakeholders to streamline operations and enhance service quality.
- Technology & Process Improvement: Implement best practices automation and innovative solutions to improve efficiency and service delivery.
Key Requirements:
- Education: A bachelors degree in Engineering (Mechanical Electrical electronic or related). An MBA or certification in Facility Management or IHM full-time qualification can be considered.
- Experience: Minimum 15 years of experience in Facility Management with a strong background in Mall & retail operations.
- Industry Knowledge: Deep understanding of retail and mall facility operations customer service expectations and operational challenges. An understanding of the dynamism and changing landscape of FM deliveries
- Client Management: Proven track record of managing large retail/mall clients with excellent stakeholder engagement skills.
- Leadership Skills: Strong leadership team management and decision-making abilities.
- EHS & Compliance: Expertise in Environmental Health & Safety (EHS) standards and risk management.
- Commercial Acumen: Ability to manage budgets drive cost efficiencies and enhance profitability.
- Technology & Innovation: Familiarity with innovative building solutions automation and digital FM tools will be advantageous.
- Geographical Exposure: Experience handling multi-location operations across India is highly preferred.
Other Key expectations & Salary
- Opportunity to lead and scale a growing FM business in a high-potential sector.
- Yearly CTC budgeted 25 Lacs plus PLI
- Age should not exceed 50 years
vendor & stakeholder management,leadership + management,operations administration,maintenance budget,team leadership,housekeeping,commercial acumen,facility management (fm),budget & cost control,ehs & compliance,profitability improvement,process optimization,organic growth strategies,p&l management,organic growth,client relationship management,facility management,vendor contracts,mall & retail,vendor management,innovative solutions,p&l analysis,technology & process improvement
Employment Type
Full Time
Key Skills
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