Officer 1, Payments

JOB SUMMARY:

To provide a high-quality service to the Client Services Teams helping to ensure all deliverables are met

To assist in the client database administration payment processing and RS package processes with your team and conduct all work in accordance with the firms policies and procedures.

Obtain sound knowledge of the administration process and develop the key skills required to become a reliable member of the team

Key Responsibilities:

Responsible for preparing work to agreed internal deadlines to the expected standard

Knowledge of Accounting static data platform including a good understanding of use of data and best practices for maintaining data quality.

Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor

Minimise risk to IQEQ by following procedures and checklists

Be proactive in identifying development and training requirements

Tasks (what does the role do on a day-to-day basis)

Client Delivery

Ensure all client queries and requests are appropriately responded to and all emails received into the teams mailbox are actioned accurately.

Ensure all data changes and time reporting system changes are processed accurately and delivered to required timescales

Provide support when required for processing payments ensuring accuracy and are delivered to required timescale

Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues

Identify areas for improvement regarding GPT process and offer solutions Providing support and knowledge sharing with the rest of the team

IQEQ Processes

Accurate daily completion of the time reporting system for all tasks undertaken 2

Systems

Understand and use best practice on Investran

Understand and use best practice on the time reporting system

Understand the process in setting up gaining authorisation for and releasing payments via the various banking systems.

Risk

Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors

Reports any breaches complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly

Assist in the preparation of error reports identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Other

Undertake any additional reasonable requests as deemed by the firm

Qualifications :

Required Experience

Essential

Excellent organisational prioritisation and interpersonal skills

Good academic track record

Intermediate Word and Excel skills

Comfortable communicating with individuals in professional manner

Strong ownership of tasks

Can do attitude ability to cope with tight deadlines and working under pressure Attention to detail Strong team ethic

Desired

Work experience in similar role

Strong excel skills

Basic Account payable/ Bank payments experience

Additional Information :

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Remote Work :

No

Employment Type :

Full-time