drjobs Risk, Payments and Fraud Agent (Malta)

Risk, Payments and Fraud Agent (Malta)

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1 Vacancy
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Job Location drjobs

Valletta - Malta

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

kwiff isnt gambling as you know it. Were redefining the experience with a bold player-first approach to sports betting and casino powered by our proprietary tech platform fully automated sportsbook and standout UX across web and mobile. What truly sets us apart Our signature feature that allows players odds cash outs and more to be supercharged at random creating surprise wins and a thrilling betting experience.

Were looking for a detail-oriented Risk Payments & Fraud Agent to help protect the integrity of our platform and ensure smooth and secure payment this role youll play a key part in preventing fraud managing chargebacks monitoring transactions and supporting compliance with AML and responsible gambling standards. If youre analytical dependable and thrive in environments where precision and critical thinking matter and if you take pride in solving problems staying calm under pressure and spotting patterns others miss wed love to hear from you!

Your role & responsibilities:

Youll be part of the team that protects our platform supports secure payments and ensures we meet the highest standards in risk and compliance.

  • Process payment transactions including deposits and withdrawals accurately and within agreed SLAs.
  • Monitor customer activity to identify suspicious behaviour fraud or potential abuse.
  • Investigate and resolve chargebacks minimising financial loss and maximising recovery outcomes.
  • Conduct detailed risk assessments and account reviews to support AML and enhanced due diligence processes.
  • Analyse risk alerts and external reports to identify irregularities and escalate issues where necessary.
  • Collaborate with internal teams and external partners to resolve transaction discrepancies and escalations.
  • Verify customer identities and authenticate documents as part of the KYC process.
  • Maintain accurate records and documentation in line with internal policies and regulatory requirements.
  • Handle sensitive data responsibly ensuring confidentiality at all times.
  • Support ongoing improvement of fraud detection payments processes and internal procedures.
  • Assist with projects and operational tasks as assigned by your manager or team leads.

Skills were looking for:

  • Strong analytical skills and high attention to detail.
  • Experience with transaction review fraud prevention or chargeback handling (ideally in online gaming).
  • Working knowledge of AML processes and awareness of responsible gambling indicators.
  • Familiarity with payment systems and external API integrations.
    Comfortable using help desk tools (e.g. Zendesk Oracle) and risk platforms.
  • Strong communication and interpersonal skills in English (spoken and written).
  • Self-motivated quick to learn and able to manage multiple priorities in a fast-paced environment.
  • Team player with a proactive mindset and a strong sense of accountability

Nice to have:

  • Knowledge of chargeback dispute resolution.
  • Experience with customer identity verification and document checks.
  • Familiarity with common fraud and money laundering schemes in the online gaming space.
  • Prior experience in the gambling industry is an advantage but not essential.

What we can offer you:

At kwiff we back our team with support autonomy and a culture of real ownership. Heres what youll enjoy as part of our Malta office:

Private Healthcare Full coverage including dental.
Performance Bonuses Quarterly based on company achievements.
Well-being Allowance Budget refreshed every six months to spend on wellness or fitness
Free Lunch Enjoy lunch on us when working from the office.
Long Service Rewards Travel perks to celebrate your commitment.
Learning & Development Financial support for role-specific qualifications courses or conferences to level up your skills.
Team Socials & Culture Regular events office dogs offsites plus ping pong darts

Why join us

At kwiff we dont just follow trends we create them. From unlimited betting options to surprise wins and slick user journeys were building a product that players love! Were a dynamic company founded by industry-recognised leaders with a proven track record in the gambling space. We know where were going and wed love you to come with us.

Kwiff is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We aim for equity at all stages of the recruitment process. Please let us know if theres anything we can do to make the process more accessible to you.

Employment Type

Full Time

Company Industry

About Company

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