Slovenian Speaking Client Relations Specialist

We are a globally recognized leader in customer experience solutions partnering with some of the worlds most reputable brands across various industries. We are expanding our dedicated international team in the vibrant city of Sofia Bulgaria for an exciting and dynamic project with a leading global consumer goods company. Our mission is to deliver unparalleled support and foster strong lasting relationships with consumers. If you are a highly motivated individual with native-level Slovenian language skills and a passion for delivering exceptional service in a fast-paced environment we invite you to join our diverse collaborative and forward-thinking team.

Position Summary

We are seeking a proactive detail-oriented and empathetic Client Relations Specialist with native-level Slovenian language skills to join our vital team in Sofia. This is an entirely on-site role fostering strong team collaboration and a dynamic office environment. As a Client Relations Specialist you will be the primary point of contact for Slovenian-speaking consumers providing expert support across various channels including phone email and chat. Your key responsibility will be to ensure outstanding customer satisfaction resolve inquiries efficiently offer comprehensive product information and maintain the high standards of service associated with our esteemed clients brand.

Key Responsibilities

Client Interaction & Support:

• Provide professional courteous and efficient support to Slovenian-speaking consumers via inbound phone calls emails and live chat.
• Address a wide range of consumer inquiries which may include product information usage guidance loyalty program details and general assistance.
• Listen actively to consumer needs identify their concerns and provide accurate tailored solutions.
• Maintain a positive and helpful demeanor even in challenging situations ensuring every interaction is a positive experience.

Problem Resolution & Troubleshooting:

• Investigate and resolve consumer complaints and issues with empathy and a strong solution-oriented approach.
• Guide consumers through troubleshooting steps for product-related queries where applicable.
• Escalate complex or unresolved issues to the appropriate internal teams while maintaining clear and timely communication with the consumer.
• Document all consumer interactions accurately and thoroughly within the CRM system ensuring comprehensive records.

Product Knowledge & Brand Representation:

• Develop an in-depth understanding of our clients consumer goods products services and brand policies.
• Stay continuously updated on new product launches features promotions and industry developments to provide accurate and timely information.
• Act as a true brand ambassador ensuring every consumer interaction reinforces a positive brand image and trust.
• Provide responsible and compliant information in line with brand guidelines and local regulations.

Collaboration & Continuous Improvement:

• Collaborate effectively with team members supervisors and other departments to ensure seamless service delivery and consistent quality.
• Participate actively in training sessions team meetings and calibration exercises to enhance skills deepen product knowledge and ensure alignment with service standards.
• Provide valuable feedback and insights on consumer trends common issues and process improvements to help enhance overall consumer experience and operational efficiency.
• Contribute to a positive and supportive team environment sharing knowledge and best practices.

Who Were Looking For

Language Proficiency:

• Slovenian: Fluent/Native (C2 level) absolutely essential for effective communication with our Slovenian-speaking consumers.
• English: Proficient (B2 level minimum) required for internal communication training system navigation and collaboration with international teams.

Skills & Experience:

• Excellent verbal and written communication skills in both Slovenian and English with a strong ability to articulate complex information clearly and concisely.
• A strong customer-first attitude with genuine empathy and patience.
• Proven problem-solving abilities and a methodical approach to resolving consumer inquiries.
• Ability to learn quickly and adapt to new information products and systems.
• Strong organizational skills and attention to detail for accurate record-keeping.
• Tech-savvy with the ability to quickly learn and navigate various internal systems CRM software and communication tools.
• Ability to work effectively within a team in a fast-paced on-site office environment.
• Prior experience in customer service call center environments or a similar client-facing role is a valuable asset but not strictly mandatory comprehensive training will be provided to the right candidate who demonstrates the right attitude communication skills and eagerness to learn!

What We Offer

• Competitive Salary: A highly attractive compensation package that recognizes your valuable linguistic skills and contributions.
• Comprehensive Benefits: Robust health and life insurance coverage to ensure your well-being and peace of mind.
• Career Growth: Significant opportunities for professional development specialized training and clear internal career progression paths within a rapidly expanding global company.
• Relocation Package: Dedicated support for candidates relocating to Sofia including flight tickets to Sofia and initial accommodation assistance to ensure a smooth and stress-free transition.
• Vibrant Work Environment: Join a diverse international and supportive team in a modern office setting.
• Paid Training: Comprehensive onboarding and continuous professional development programs to equip you with all the knowledge and tools for success.
• Cultural Experience: An exciting opportunity to live and work in a dynamic European capital.
• Employee Perks: Access to various employee engagement activities wellness initiatives and more.

Why Sofia

Sofia the capital of Bulgaria is a rapidly growing European hub that blends rich history with a modern dynamic atmosphere. With its vibrant cultural scene stunning mountain backdrops affordable cost of living and welcoming expatriate community Sofia offers an excellent quality of life. Its a city buzzing with opportunities and provides a fantastic environment for both professional growth and personal enrichment.