Specialist, Client Service Investment Operations Outsourcing
Specialist, Client Service Investment Operations Outsourcing
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 103000 - 175200
1 Vacancy
Job Description
About Northern Trust:
Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
Major Duties : train mentor and develop performance standards conduct performance reviews and handle salary management leadership and guidance to staff creates an environment that encourages employee engagement teamwork and staffing and succession plans. prepare to ensure an effective onboarding experience for new Partners. the delivery of IOO middle office services. and negotiate the Service Level Agreement (SLA) measure delivery of services against SLA take corrective actions where needed to address service interpret and action Management Information Statistics (MIS) metrics; monitor key metrics for trends and act document maintain and improve process flows operating procedures and on business and technology enhancement appropriate operational controls in order to manage and mitigate risk to Northern analyze and resolve complex client in performing cost benefit and impact analysis related to the request for new client working relationships with clients. for the delivery and continuous enhancement of IOO middle office operations and client as a point of escalation maintain and monitor issues log chair weekly / bi-weekly issues meeting work to resolve client servicing issues for creating and reporting on client and conduct Quarterly Service Reviews Due Diligence meetings and other client meetings as for creating and executing a Client Service Team Operating & Action Plan that seeks to improve service quality operating efficiency and team relationships with Relationship Managers (RMs) Shared Service Managers and NT support for obtaining in-depth knowledge and understanding of IOO products and services and how they are manufactured and internal and client issues are communicated and escalated in a timely the Shared Services Engagement model responsible for coordinating shared service delivery across NT servicing :Knowledge of financial services asset management and/or investment operationsExcellent oral and written communication skills Leadership and organizational skills to develop periodic goals and to manage and motivate team members towards achieving the goals set Analytical and problem solving skills Highly flexible and adaptable to change Ability to coach and develop team membersExperience :A college or university degree and/or 5-10 years of relevant work experiencePrevious Financial Industry Operations Asset Management and/or Investment Operations experiencePrevious management or supervisory experiencePrevious client management and client service experience in a service oriented environmentSalary Range:
$103000 - 175200 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.
Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .
We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
