B2B Travel Agent
B2B Travel Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position: B2B Travel Agent (French)
Location: remote Portugal or hybrid Lisbon (candidates discretion)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Assist travelers with best-in-class personalized support
- Solve issues with any travel or tech related help they may require ranging from standard platform queries to last-minute emergency travel situations
- Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further companys success
- Build meaningful relationships across global teams
- Provide feedback to product and engineering team necessary for product improvement
- Meet and exceed KPIs.
REQUIREMENTS:
- Native/fluent in French both oral and written. Fluent in English (C1 or higher)
- Previous working experience in a customer service roles ideally covering travel and hotel segments
- Previous experience working with GDS systems (Sabre Amadeus Galileo Worldspan) is mandatory
- Metrics driven as an indicator and motivator of success
- A skilled communicator who enjoys creating personalized verbal and written communication
- A team player who thrives in collaborating giving and receiving feedback and lifting others up
- Computer literate and confident using tools such as Gmail Zendesk Slack and Salesforce as well as our unique in-house travel customer service platform
- Flexibility to work non-traditional shifts (early mornings late evenings and weekends) as we scale our support organization
- Working schedule: Monday to Sunday 07 AM - 10 PM rotating schedules.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Generous medical plans dental and vision benefits with premiums
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends
- And many others!
To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 26000 EUR - up to 32000 (depending on GDS results)(GDS from 445 to 474 - 26K; from 475 onwards 26.5k until 32k)
Employment Type
Full Time
