Customer Service Agent Part Time
Customer Service Agent Part Time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
American Airlines is seeking Part Time Customer Service Agent at the NorfolkInternationalAirport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup you must submit a transfer request and not apply to this job posting. Please go to and submit a transfer request.
This job will continue to be posted until at least. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why youll love this job
The Customer Service Agent interacts with customers in a courteous efficient friendly and professional manner. Starting pay is $19.64per hour.
What youll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary observing of course any legal obligations including any collective bargaining obligations.- Issue reissue and refund passenger tickets
- Book ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment (except curbside) rectify oversold seat assignments and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations meals and transportation; coordinate refuel and refresh
- Perform passenger boarding including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and associated duties to include pre-boarding monitoring/checking carryon baggage and exit row criteria
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept check and tag passengers baggage at resolution centers full-service ticket counters and first class ticket counters
- Maintain timeline of flight boarding process
- Perform customer service on the job training
- Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
- Queue lines at ticket counter kiosks and ticket counters
- Clear/verify international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers self-tagged bags at activation stations
- Assist customers needing special assistance or in-station; assist boarding deplaning and transporting non-ambulatory passengers special assist passengers and/or unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
- Have regular and predictable attendance on site including satisfying any mandatory overtime requirements.
- Respond and assist during security and/or emergency situations
- Provide connecting passengers with gate information
- Provide quality customer service in a professional manner and in accordance with Americans guidelines.
- Adhere to company policies procedures and performance standards.
- Complete job-relevant trainings
- Adhere to government regulations (e.g. DOT FAA TSA)
- Use multiple internal resources/systems including during customer interactions
- Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration including baggage recheck Deliver boarding passes international flight documents and customs/immigration forms
All youll need for success
Minimum Qualifications- Education & Prior Job Experience
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid drivers license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges if applicable
- Completion of a pre-employment drug screen comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
- Working knowledge of Sabre or any other Passenger Service System
- Previous face to face Customer Service experience
- Working in a fast pace environment
What youll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
- Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
- 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.
*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
