Payment Solutions, Customer Success
Payment Solutions, Customer Success
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Job Description
About the role
Are you passionate about FinTech/payments/digital optimisation the role it plays in driving impact across the nonprofit sector Join Blackbaud the leading software provider for social impact organisations as we expand our footprint in this space across the nonprofit and education sectors.
This is an integral new role which will drive engagement adoption and optimisation of ourBlackbaud Integrated Payment (BBIP)and online giving solutions. This is a unique opportunity to blendfintech expertisewithcustomer successin a mission-driven environment.
What youll do
Partner with customers to maximise the impact of BBIP across regular giving online giving and partner solutions.
Lead payment solution onboarding integration and optimisation for selected customers
Act as a subject matter expert on payment optimisation compliance (e.g. PCI DSS) and best practices.
Collaborate with internal teams and partners to enhance product offerings and customer experience.
Deliver insights reviews and technical guidance to drive customer success and innovation.
Develop long term strategic and short-term tactical plans for the growth of BBIP across the region.
What you bring
5 years in fintech payments digital optimisation or fundraising payments space.
Strong grasp of APIs system architecture and compliance standards.
Passion for driving impact across the sector
Excellent communication problem-solving and stakeholder engagement skills.
Understanding of web analytics including Google Analytics and page optimisation.
Experience with nonprofit or fundraising payment solutions is a plus.
Why Blackbaud
Remote-first culture with strong leadership access.
Work that matterssupporting organisations that change the world.
A collaborative innovative and values-driven environment.
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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin physical or mental disability age or veteran status or any other basis protected by federal state or local law.
Employment Type
Full-Time
