Job Overview We are seeking a dedicated and professional Front Desk Administrator to join our team. The ideal candidate will serve as the first point of contact for our clients and visitors providing exceptional customer service while managing front desk operations.
JC ESSENTIAL FUNCTIONS:
Performs general administrative tasks assigned in accordance with the office procedures of the clinic and may include a combination of answering telephones billing typing or word processing office machine operation and filing
Operate the front desk duties during peak hours or when primary staff in unavailable
Sort organize and maintain office records
Assist with new patient enrollments as necessary
Assist with various insurance/billing reports as necessary
May assist with patient drug testing procedures; and
Perform other duties as assigned.
STANDARD EXPECTATIONS:
Complies with organizational policies procedures performance improvement initiatives and maintains organizational and industry policies regarding confidentiality
Communicates clearly and effectively to patients and their family members guests and other members of the health care team
Exhibits therapeutic rapport with patients maintaining professional boundaries being respectful of personal space giving patients direct attention while maintaining rational detachment
Develops constructive and cooperative working relationships with others and maintains them over time
Encourages and builds mutual trust respect and cooperation among team members
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