Principal Consultant - Business Analyst - Service Now
Principal Consultant - Business Analyst - Service Now
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Job Description
Inviting applications for the role ofPrincipal Consultant - Business Analyst - Service Now
In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.
Key Responsibilities:
Collaborate with stakeholders to gather analyze and document business requirements related to ServiceNow modules (e.g. ITSM ITOM HRSD CSM).
Translate business needs into functional specifications and user stories with clear acceptance criteria.
Participate in Agile ceremonies including sprint planning daily stand-ups sprint reviews and retrospectives.
Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices.
Conduct gap analysis and impact assessments for new requirements or changes.
Support UAT (User Acceptance Testing) by preparing test cases coordinating testing efforts and validating results.
Maintain a product backlog and prioritize features based on business value and technical feasibility.
Provide training and documentation to end-users and stakeholders as needed.
Monitor and report on project progress risks and issues.
Minimum Qualifications:
Bachelors degree in computer science Information Systems Business Administration or related field.
Good experience as a Business Analyst with focus on ServiceNow.
Strong understanding of Agile methodologies (Scrum Kanban).
Experience with ServiceNow modules such as ITSM ITOM CSM or HRSD. Experience on service mapping FSO despite S2P would be preferred.
Proficiency in writing user stories use cases and process flows.
Excellent communication interpersonal and stakeholder management skills.
Ability to work independently and collaboratively in a team environment.
Preferred qualifications and skills:
ServiceNow Certified System Administrator or other relevant certifications.
Experience with Agile tools like Jira Azure DevOps or Rally.
Familiarity with ITIL framework and practices.
Experience in enterprise-level ServiceNow implementations or upgrades.
Excellent communication and stakeholder management skills.
Self-motivated Positive outlook & result oriented
Demonstrated strengths in leadership critical analysis strategic problem-solving and effective interpersonal communication.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Staff IC
Employment Type
Full-Time
