Success Coach - Part Time

POSITION SUMMARY:

Kids In Distress and Family Central are hiring a part-time Success Coach to support the Bridge to Stability: Emergency Financial Support Program. This role supports ALICE (Asset Limited Income Constrained and Employed) families by providing direct services connecting them to critical resources and helping them navigate financial challenges.

As a Success Coach you will guide participants from initial engagement through personalized coaching and follow-through services. Youll ensure families receive the resources referrals and encouragement they need to thrive while contributing to impact measurement through timely reporting and thoughtful data tracking. This role offers the chance to collaborate with passionate teammates participate in community events and support workshops and initiatives that transform lives-ideal for someone with a heart for service strong organizational skills and a commitment to making a meaningful difference. The ideal candidate will have at least two years of experience providing direct client services preferably with ALICE populations. Candidates must be bilingual in English and Spanish comfortable working with diverse populations and flexible and available part-time 24 hours to respond to participant needs.

PRIMARY DUTIES & RESPONSIBILITIES:

• Recruit participants and complete intake processes.
• Provide follow-up services case management and referrals.
• Maintain accurate case notes documentation and data entry.
• Maintain the internal tracking and Lauris tracking system.
• Complete program measurement tools and required reporting.
• Complete field visits.
• Attend all required staff meetings program events and assist in planning workshops and special projects as needed.

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge of community resources and social service systems relevant to ALICE families
• Strong interpersonal skills with the ability to build trust and rapport across diverse populations
• Proficiency in Microsoft Word Excel and general computer applications
• Skilled in accurate data entry documentation and case tracking
• Ability to manage time effectively and prioritize tasks in a fast-paced environment
• Flexibility to work non-traditional hours including evenings and weekends as needed
• Cultural sensitivity and a commitment to providing respectful client-centered support

QUALIFICATIONS:

• High School Diploma or GED required.

• Bilingual (English/Spanish) required - written and verbal communication skills in both English and Spanish

• Minimum of 2 years providing direct client services preferably with ALICE (Asset Limited Income Constrained Employed) families. Strong writing skills and computer literacy required.
• Experience with data entry and processing.

• Exceptional interpersonal skills with the ability to build relationships.
• Proficient with Microsoft Office Suite and related software (MS Word and Excel).
• Must have transportation.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This position requires the ability to travel regularly to various client locations within the assigned service area. While performing the duties of this job the employee is frequently required to sit stand walk and drive for extended periods. The role may involve navigating a variety of indoor and outdoor environments including ascending and descending stairs and walking on uneven surfaces. The employee must be able to occasionally lift and/or move materials and supplies up to 25 pounds. The position also requires manual dexterity sufficient to operate a computer telephone and other office equipment and the ability to view a computer screen for extended periods. Verbal and written communication skills are essential as is the ability to engage with clients and team members in person and remotely.

Kids In Distress is an Affirmative Action/Equal Opportunity Employer a Drug Free Workplace and requires drug testing.