Customer Support Representative (8:30am to 5pm)
Customer Support Representative (8:30am to 5pm)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hourly Rate: $17.75 with $4000 annual bonus potential
DESCRIPTION/JOB SUMMARY
To answer incoming calls and online requests from consumers and coordinate effective follow-up with participating customers (providers) to gain potential sales
RESPONSIBILITIES/DUTIES
Answer and respond to incoming calls from consumers in a timely manner and communicate information effectively
Become a Pride and Quantum product subject matter expert in order to identify leads and sales opportunities
Ask probing questions to gain a thorough understanding of the consumer inquiry
Generate and respond to leads within 1 business day or sooner by locating qualified providers in the consumers location and notify the provider
Document inbound and outbound calls accurately
Re-engage and follow up on all leads via outbound calls or email and document outcome via Prides Client Relationship Management (CRM) platform
Utilize talking points training aids/reference materials and standard operating procedures to assist in delivering exceptional customer service and direct inquiries appropriately
Perform basic troubleshooting involving multiple product lines
Respond to internal and external emails with proper grammar and accurate information
Ensure all safety and security rules are strictly observed and any accidents incidents or injuries are promptly reported to management
Complete the Annual CTPAT Security Training
Focus on continuous improvement and consistently demonstrate good business judgment
Work effectively with all Pride departments to exceed internal and external expectations
Pride retains the discretion to modify duties and/or assign other duties as necessary
REQUIRED SKILLS
Must be a friendly team player professional detail-oriented and honest
Must be pleasant and professional when speaking to customers and consumers on the phone while utilizing proper English grammar
Must have the ability to:
Multi-task problem-solve and prioritize in a fast-paced working environment with strict deadlines and goals
Use a headset and be available to answer calls for an average of 7.5 hours per day at a desk
Multi-task electronically via a multi-system computer platform to retrieve data
Think critically and be able to identify problems with creative solutions to follow
Must have:
Relentless drive to achieve advancement and continuous improvement
Professional and pleasant demeanor both in person and via phone
Good typing skills
Excellent web navigation skills
Intermediate working knowledge of Microsoft Office Word Excel and Outlook
Excellent presentation verbal and written communication skills
PREFERRED SKILLS
Bilingual in English and Spanish (ability to fluently speak/read/write) preferred
REQUIRED EXPERIENCE
At least 1 year of customer service experience
PREFERRED EXPERIENCE
At least 1 year of sales experience in a retail call center or outside sales type role preferred
At least 1 year of experience in senior/elder care customer service role preferred
Current or previous successful employment experience with Pride Mobility Products Corporation preferred
REQUIRED EDUCATION
High School Diploma or GED
REQUIRED QUALIFICATIONS
Must be legally authorized to work in the United States without sponsorship now or in the future
DETAILS
This job description is not intended to be all-inclusive
In exceptional circumstances some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act
Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin physical or mental disability protected Veteran status age or any other characteristic protected by federal state or local law. Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.
If you are a person with a disability a disabled veteran or require a reasonable accommodation or assistance in completing an application for employment please contact our human resources department at 1- x1250.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
