Email Support Representative Shopify & SKU Management | AU | WFH
Email Support Representative Shopify & SKU Management | AU | WFH
Posted on :
25-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
3years
Monthly Salary
30000 - 50000
Vacancy
1 Vacancy
Posted on :
25-07-2025
Job Description
Setup and Location: WFH
Work Schedule: 9:00 AM 6:00 PM (AEDT) 7:00 AM 4:00 PM (PH Time)
Employment Type: Full-time
We seek a Customer Service Representative to manage day-to-day inbound inquiries and provide high-quality support by issuing quotes invoices and escalating issues to appropriate team members. This role involves supporting sales and marketing efforts as needed ensuring effective communication with customers through multiple channels. This role is critical for maintaining customer satisfaction and supporting operational efficiency.
Key Responsibilities:
- Handle incoming customer inquiries via phone email chat or social media following company procedures
- Issue quotes and generate invoices accurately and timely
- Escalate complex or urgent issues to designated team members or supervisors
- Provide support to sales and marketing teams by assisting with customer questions and order processing
- Maintain detailed and accurate records of customer interactions and transactions
- Monitor and resolve order payment and product-related issues utilizing Shopify or similar platforms
- Collaborate with other departments to ensure the best customer experience and timely resolution of issues
- Uphold customer service quality standards and performance targets
- Contribute to updating and improving support documentation and FAQs
Requirements
- Bachelor s degree in Business Administration Marketing or a related field
- 3 years of experience in customer service or related roles preferably with ecommerce and Shopify platforms
- Proficiency in using Shopify CRM systems and customer support tools is an advantage
- Strong verbal and written communication skills in English
- Excellent organizational and multitasking abilities
- Problem-solving skills and the ability to work under minimal supervision
- Demonstrated teamwork and collaboration capabilities
- Attention to detail and ability to maintain high data accuracy
Benefits
Why You ll Love Working Here
- HMO Dental and Life Insurance for you and one free dependent from day one (with option to enroll more)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more
Let s Talk
If you re thinking this sounds like me it probably is. Click apply. We can t wait to meet you.
We seek a Customer Service Representative to manage day-to-day inbound inquiries and provide high-quality support by issuing quotes, invoices, and escalating issues to appropriate team members. This role involves supporting sales and marketing efforts as needed, ensuring effective communication with customers through multiple channels. This role is critical for maintaining customer satisfaction and supporting operational efficiency. Key Responsibilities: Handle incoming customer inquiries via phone, email, chat, or social media following company procedures Issue quotes and generate invoices accurately and timely Escalate complex or urgent issues to designated team members or supervisors Provide support to sales and marketing teams by assisting with customer questions and order processing Maintain detailed and accurate records of customer interactions and transactions Monitor and resolve order, payment, and product-related issues utilizing Shopify or similar platforms Collaborate with other departments to ensure the best customer experience and timely resolution of issues Uphold customer service quality standards and performance targets Contribute to updating and improving support documentation and FAQs Requirements Bachelor s degree in Business Administration, Marketing, or a related field 3+ years of experience in customer service or related roles, preferably with ecommerce and Shopify platforms Proficiency in using Shopify, CRM systems, and customer support tools is an advantage Strong verbal and written communication skills in English Excellent organizational and multitasking abilities Problem-solving skills and the ability to work under minimal supervision Demonstrated teamwork and collaboration capabilities Attention to detail and ability to maintain high data accuracy
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
