Customer Service Representative (Property Rental) | ZR_25523_JOB
Customer Service Representative (Property Rental) | ZR_25523_JOB
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
38000 - 38000
1 Vacancy
Job Description
This is a remote position.
Schedule:
- 40 hours per week
- Includes 30 minutes paid break
- Schedule is Monday Wednesday Friday Saturday and Sunday (Tuesday and Thursday Off)
- Monday - 9 AM to 5 PM ET
- Tuesday - Off
- Wednesday - 9 AM to 5 PM ET
- Thursday Off
- Friday - 2 PM to 10 PM ET
- Saturday - 9 AM to 5 PM ET
- Sunday - 9 AM to 5 PM ET
Join a thriving vacation rental management company that s making waves in the Florida hospitality industry! Our client manages an impressive portfolio of properties across the Sunshine State catering to travelers from around the globe through popular platforms like Airbnb and VRBO. As a rapidly growing business in the competitive vacation rental market we re seeking passionate individuals to help us deliver exceptional experiences to our guests and property owners alike.
Embark on an exciting career in the dynamic world of vacation rentals as a Customer Service Representative for our expanding Florida-based property management this role you ll be the friendly voice and helpful presence behind our brand ensuring smooth operations across our diverse portfolio of vacation properties. You ll manage guest relations handle bookings and maintain our high standards of customer satisfaction across multiple booking platforms. This position offers the perfect blend of hospitality industry excitement and the flexibility of remote work allowing you to be part of creating unforgettable vacation experiences for travelers while working from the comfort of your own home.
- Serve as the primary point of contact for guest inquiries providing prompt and professional responses across multiple communication channels
- Manage bookings and reservations efficiently on platforms such as Airbnb and VRBO ensuring accuracy and maximizing occupancy rates
- Handle customer service issues with grace and efficiency turning potential challenges into opportunities for guest satisfaction
- Coordinate seamlessly with our on-site property management team to swiftly resolve any property-related issues
- Maintain meticulous reservation records and guest information ensuring data accuracy and privacy
- Become an expert on our properties and local attractions providing guests with valuable information to enhance their stay
- Proactively identify opportunities to upsell services and improve guest experiences
- Contribute to the continuous improvement of our customer service processes and standards
Requirements
- Excellent written and verbal communication skills in English with a warm and professional demeanor
- Previous experience in customer service preferably in hospitality property management or a related field
- Demonstrated proficiency in using vacation rental platforms such as Airbnb and VRBO
- Strong problem-solving skills and the ability to work independently in a remote environment
- Exceptional multitasking abilities to manage multiple properties and guest inquiries simultaneously
- Flexibility to work evening hours (Eastern Time) and potentially extended hours as needed
- Tech-savvy with the ability to quickly learn new software and booking systems
- Passion for the hospitality industry and a commitment to creating outstanding guest experiences
- Reliable home office setup with a strong internet connection
- Ability to maintain composure and deliver high-quality service during peak seasons and high-stress situations
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Excellent written and verbal communication skills in English, with a warm and professional demeanor Previous experience in customer service, preferably in hospitality, property management, or a related field Demonstrated proficiency in using vacation rental platforms such as Airbnb, , and VRBO Strong problem-solving skills and the ability to work independently in a remote environment Exceptional multitasking abilities to manage multiple properties and guest inquiries simultaneously Flexibility to work evening hours (Eastern Time) and potentially extended hours as needed Tech-savvy with the ability to quickly learn new software and booking systems Passion for the hospitality industry and a commitment to creating outstanding guest experiences Reliable home office setup with a strong internet connection Ability to maintain composure and deliver high-quality service during peak seasons and high-stress situations Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring ZR_25523_JOB
Employment Type
Full Time
