drjobs Relationship Manager - RBB Large Private Bank

Relationship Manager - RBB Large Private Bank

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1 Vacancy
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Job Location drjobs

Bhuj - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Purpose :

- Responsible for including HNI customers into the Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size cross selling the right products acquiring family a/c- s retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Imperia relationships.

- To be a one point contact for all his financial needs and services thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Job Responsibilities :

- Existing portfolio management and New acquisitions

- Increase income from portfolio

- Customer service and cross sales

- HNW Portfolio Management (Acquiring Enhancing Deepening and Retention)

- Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolio

- Acquire new customers who meet product criteria

- Regular interaction with the customer to build rapport to understand and update the profile.

- Enhance the Overall value/book size of the portfolio

- Maintain the overall quality / hygiene parameters of the portfolio

- Cross selling products of the bank based on the customer need

- Joint calls being done along with Supervisor as per defined process

- Advisory services to be offered based on the requirement in coordination with PBG.

- Attrition control of customers

- Achieving MTD and YTD Revenue Targets

Operations Marketing & Processes :

- Error free documentation for all account opening and all customer instructions (Stop payments FD Closure etc)

- Ensure KYC / AML norms are adhered to at all points of time

- Ensure that 5-S norms are adhered to for individuals workstation

- Increase in wallet share

- Look for opportunities to cross sell any other product of the Bank to ensure that the Bank is a one stop shop & solution for all banking needs of the Imperia Customer

- Sales to family members and associates (all network)

- Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached

- Product Penetration & contribution towards focused product

- Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.

- Enhance clients Customer To Group CTG level

Customer Service :

- Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.

- Customer is informed about any regulatory or process change. Keep the customer updated on program features.

- Ensure timely customer communication on requests and concerns raised.

- Proactive complaint management through feedback from customers.

- Promoting all direct banking channels and ensuring that the customer is utilizing the same

- Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out

Candidates Profile :

  • Experience in managing existing portfolio of HNI clients
  • New client acquisition
  • Customer service and cross sales

Relationship Management,Preferred Banking

Employment Type

Full Time

Company Industry

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