Client Engagement Coordinator
Client Engagement Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Purpose: The Client Engagement Coordinator will serve as the primary point of contact for customers during the pre-trial phase of the Lingraphica At-Home AAC device trial. This individual is a key player in educating caregivers individuals with communication disorders and clinicians on the benefits of Lingraphicas offerings. CEC efforts will lead to AAC device intake submissions for all existing sales channels and ensure monthly intake goals are met or exceeded. The Client Engagement Coordinator will also be responsible for guiding clients and their support persons through the beginning stages of the consumer-sales process and ensuring a positive customer experience.
Essential Duties & Responsibilities:
- Offer a consultative approach to guide prospects and repeat customers to products best aligned with their top communication needs
- Conduct engagement conversations through multiple platforms including inbound calls outbound calls email and online chat
- Provide engaging and comprehensive AAC device demos to consumers
- Offer a world-class customer experience in every interaction consistent with Lingraphicas core values
- Demonstrate the ability to adapt and think critically beyond established scripts leveraging a deep understanding of our products and their applications across various communication disorders. Exhibit creativity and flexibility in tailoring interactions to meet the unique needs of each customer.
- Contribute to weekly projected consumer intake goal through engagement activities
- Complete trial coordination calls with clients
- Screen new clients for AtHome Device Trial appropriateness
- Ensureclients have a complete understanding of the consumertrial process
- Confirm accuracy of all patient information (insurance demographics diagnoses etc.)
- Follow up with patient/care-partner to get missing information as needed
- Schedule/reschedule initial training sessions with Clinical Technology Consultants and Technology and Training Specialists
- Ensure documentation of all customer interactions within the companyCRM
- Utilize HubSpot reports to monitor data trends and provide process and communication recommendations based on the data
- Report weekly metrics that support individual and team goals
Qualifications :
Knowledge Skills & Abilities
- Ability to effectively engage customers by offering personalized solutions
- Superior product category knowledge
- Curious thinker with a desire to improve existing processes
- Excellent communication skills (written verbal and listening)
- Compassionate / Empathetic
- Able to deliver a positive customer experience
- Excellent time management and multi-tasking skills
- Ability to perform above expectations in a fast paced and dynamic environment
- Teamwork especially as an expert in getting things done all with a positive attitude
- Problem-solve to remove any potential obstacles before and during the consumer trial process
Education & Experience
- Bachelors Degree in Communication Sciences and Disorders or a related field (preferred) or equivalent combination of education & experience
- AAC Experience strongly preferred
- 2 years of B2C or B2B customer service experience
- Proficiency with Microsoft Office and online chat tools
- Experience with HubSpot or other CRM platforms (preferred)
- Experience in sales and marketing healthcare industry or durable medical equipment (preferred)
- Bilingual English/Spanish (preferred)
Additional Information :
Work Environment & Physical Demands
The Client Engagement Coordinator works remotely from their home and is expected to maintain a safe productive work environment with secure internet ability to operate a computerwith or without reasonable accommodation is required.
Travel
Travel is required for the annual company meeting and team off-site within the continental United States approximately twice per year.
Accommodations
To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/orabilitiesand physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lingraphica and Pay Transparency
At Lingraphica we are committed to fair and equitable compensation practices. The starting salary for this position is $59400 to $61000 per year. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career growth. In addition to competitive base pay we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
- Paid Time Off (sick personal and vacation)
- Paid Company Holidays
- 401(k) Retirement Plan and Contribution
- Medical/Dental/Vision benefits with FSA HSA & Dependent care options
- Employer Paid Life Insurance
- Voluntary benefits such as Short- and Long-Term Disability Critical Illness Hospital Indemnity and AD & D insurance
- Stipends for health and wellness home office setup and professional development
- Paid Family Leave
- Annual bonus program
- Annual merit increases
- Year-Round Flex Fridays
- Discounts on travel entertainment home/pet/car insurance
To learn more about Lingraphica visit: ! To learn more about our benefits offerings click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE. UU.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
