General Manager
General Manager
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Job Description
A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine music and culinary arts. We are a unique facilitycombining a fully functioning winery with intimate concerts food & wineclasses private events in a variety of configurations and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies andactive cultural patronsbringing the wine country experience to the middle of alarge city.
Position Summary
The AssistantGeneral Manager (AGM) oversees all front-of-house operations and providessupport to the General Manager and serves as secondary leader for the AGM develops practices and works with all department heads to driveinitiatives to drive top line sales and while controlling expenses and COGS toprotect bottom line margins. They oversee and develop the operations managementteam and oversees the hiring of all service staff while ensuring propertraining on all aspects of our company culture and service responsibilities.
Why us
Competitive pay
We are a rapidly expandingnational entertainment and hospitality company offering tremendousopportunities for driven and ambitious individuals.
Medical Dental VisionInsurance
nDORFins program designed topromote a healthy and active lifestyle!
401K (and yes we match!)
Flexible Savings AccountsHSAand Dependent Care Basic Life and AD&D Insurance
Amazing discounts 50% OFFall dining/retail wine
Free Family Meal
Tickets to available shows
Andmore!
Overview of Responsibilities
GeneralManagement & FOH Service Responsibilities
Review and sign off on weekly FOH team schedules in partnershipwith GM
Assist in oversight and management of all aspects of property andassociated internal departments. Ensure successful execution of all showsevents and daily activity. Oversee ownership of all operating spaces.
Oversee the management of Resy and reservation confirmations
Manage pre-shift messaging and oversee EOD notes as related todaily operations when on duty
Assist in staff sales incentives programs and communicate throughall FOH managers and supervisors
Maintain a healthy working relationship between FOH and BOH andaddress any opportunities with operational departments in the weekly BEO /Management Meeting
Collaborate with events department to review the upcoming monthsin the calendar
Coordinate operational details for Public Events amongst allappropriate departments
Address ongoing facilities issues and maintenance needs
Manage pre-service meeting agendas: shift notes F&B trainingpolicies & procedures
Perform any and all other related functions projects initiativesas per business need
Leadership
Foster positive Company culture build morale and create on-goingpositive work environment and maintain a productive and professionalworkforce
Direct and oversee proper and continued training of staff. Monitormanagement teams to ensure they are developing direct reports
Interview select train supervise counsel and monitorperformance of staff
Conduct disciplinary action as needed including termination whennecessary in partnership with GM & HR and in accordance with Companypolicies and guidelines
Assist in conducting staff meetings regularly to ensure effectiveand clear communication including management meetings BEO meetings
Ensure safe working environment in all areas
Ensure proper and timely reporting of all incidents injuriesaccidents through proper channels
Handle recruitment of new hires with senior leadershippartnership when required set fair wages consistently and ensure all hiresand properly onboarded and given tools to succeed
Handle personnel issues in partnership with GM HR and COO whenneeded
Clearly communicate and train staff on company updates policychanges and initiatives in a timely manner
Hiring and Training
Monitor new hire training for each service position and facilitatetraining schedules for new FOH staff
Ensure ongoing training on new and existing products
Ensure new hire paperwork including I9s are complete
Work with production team to address FOH & production andambiance needs
Financial Responsibilities
Manage FOH F&B Forecast Sales and Labor Budgets
Analyze F&B Sales by Revenue Center Reports to drive PPAs
Review payroll punches weekly to make sure clock-outs are correct
Communicate over time reports to enforce labor controls
Review the P&L Statement and Management Report Monthly withthe GM
Assess Comp & Void activity and monitor all Waste/Lossmanagement
Administration
Ensure proper completion of administrative tasks includingtrackers financial-related reports personnel forms including PAFs CAFsinjury reports and other necessary admin tasks
Assist in oversight and approval of accurate payrolladministration and processing
Ensure accurate reporting and entries into all systems/ softwarethat is utilized
Minimum Qualifications
Minimum 5 years experience in multi-faceted highvolume restaurant venue and/or equivalent relevant experience
Proven leadership skills and commitment to excellence
Proven financial and business acumen; analyticalskills and ability to meet and exceed set budgets
Unparalleled passion for hospitality food wine andmusic
Ability to successfully multitask delegate andmanage several projects at once in high-pressure fast paced environment
Ability to respectfully mentor train develop andhold teams accountable to expectations
Must be detail oriented strong execution skills
Functional working knowledge of health department andall other related regulations
Exceptional communication and interpersonal skillsboth written and verbal
Strong culinary and wine knowledge
Must be fluently literate in English including abilityto read write and communicate conduct business related mathematics andanalyze data
Must have proficient computer and technological skills
Ability to perform physical requirements of positionincluding standing and walking for extended periods of time bending pushingpulling lifting and carrying loads of up to 50 pounds per business need
Able and willing to work flexible scheduling includingdays nights weekends and holidays
Able to travel and attend business-related meetingsand trips
About Us
Wine food andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008 City Winery has been turning heads across thenation with amazing live performances delectable cuisine and award winninglocally produced wines. But theres more to us than that were a haven for community and creativity aplace where the philosophy of hospitality is more than just a buzzword but away of life. City Winery founded by music industry veteran & visionaryMichael Dorf has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90 points City Winery offers arange of topnotch events & experiences.
We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race religion color national origin gender sexualorientation age marital status veteran status or disability City Winery participates in the E-Verify Program in certainlocations as required by law.
Required Experience:
Director
Employment Type
Full-Time
