Technical Support Specialist I (Contract Role)
Technical Support Specialist I (Contract Role)
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Job Description
Why PlayStation
PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.
Technical Support Specialist I (Contract role)
Bellevue WA
Bungie is looking for a dedicated Technical Support Specialist I to function in the role as a Desktop Technician. You will be helping us support the workstations and people working on our world class games! Day-to-day duties and challenges are multifaceted from building high end workstations to helping on projects that promote our new releases. The ideal candidate is a phenomenal teammate possessing outstanding customer service skills and an appetite for growing their technical breadth. We often tread the razors edge on new technology adoption so adaptability and a strong desire to research investigate and find unique solutions is a must.
The successful candidate will be responsible for imaging numerous machines simultaneously tracking project progress and deploying new machines across the studio. The ideal candidate will be able to solve common Windows and imaging issues and be able to operate independently. Organization and drive are key in this role.
Responsibilities:
- Install workstation operating systems according to documented procedures and/or customer specific needs
- Solve computer and basic user networking issues
- Understand the Install workstation operating systems according to documented procedures and/or customer specific needs
- Provides support for MS Windows 10 and 11
- Provides hardware software and systems support
- Use custom tools to support users and their systems
- Basic user account/computer object administration (Active Directory)
- Participate in analyzing and debugging desktop software applications
- Participate in the maintenance of equipment inventory and related documentation
- Receive and ship inventory on an as needed basis
Requirements:
- Proficient in using technical tools such as Task Manager ProcMon Sysinternals etc
- 2-3 years supporting end users and desktops in a professional environment.
- Skilled in installation and administration of operating systems including Windows 10 and 11.
- Competent with command line tools
- Self-driven and able to immediately contribute
- Able to learn quickly in a highly technical fast paced and intensive environment
- Experience in a role involving direct customer contact (internal and external customers)
- Able to lift 50 pounds as may be needed
Nice-to-Have Skills
- CompTIA A Certification
- Self-starter and ability to work with minimal direction
- Experience with IP networking (Subnetting VLANS Routing)
- Experience with batch scripting for enterprise management
- Familiarity with OS deployment tools (MDT OSD Fogg etc.)
- Bachelor degree or equivalent experience
We value talent self-motivation and team spirit. In turn we provide an environment with a large degree of autonomy and opportunities for growth.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Required Experience:
Unclear Seniority
Employment Type
Contract
