Assistant Manager - Field Service Engineer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Assistant Manager Field Service Engineer

Responsibilities
Manage the Customer/Nacelles Product Technical relationship for assigned region/airlines.
Assist customers with any product technical issue to effectively drive customer satisfaction.
Collaborate with the Customer Team to interface with all levels of customer contacts in support of Nacelle Product Entry into Service (EIS) preparation and follow-on revenue service operations
Provide technical assistance through on-site over the shoulder guidance and troubleshooting of Nacelles including the use and proper interpretation of data and technical instructions.
Review report and make recommendations regarding reported Nacelles malfunctions issues and failure trends to ensure a continuous reduction of disruptions for customers.
Make recommendations regarding required maintenance to ensure alignment with customer operational needs.
Assist the customer to drive service bulletin implementation and Field actions to minimize operational interruptions.
Maintain awareness of program and project changes and communicate to the Partnership Customer Team.
Issue accurate and timely reports of airline events to the business

Qualifications we seek in you!
Minimum Qualifications / Skills

Bachelors in Engineering
Demonstrated analytical and quality improvement ability.
Demonstrated technical expertise in Nacelles repair troubleshooting shop operations and testing; use of Aircraft Maintenance Manual (AMM) Structural Repair Manual (SRM) Trouble Shooting Manual (TSM) and Component Maintenance Manual (CMM)
Demonstrated understanding of the financial/commercial impact of technical solutions Ability to make formal presentations to all levels of the organization customers and peers.
Able to work with all levels of maintenance engineering and management.
Monitor Aircraft On Ground cases & resolution; step in to assist closure if needed
Support airline air-framer Nacelle EIS and other technical meetings if needed

Preferred Qualifications/ Skills
Strong oral written communication skills excellent customer relationship building skills strong interpersonal and leadership skills; demonstrated ability to analyse and resolve problems
Demonstrated use of project management skills and metrics to achieve program goals.
Demonstrated ability to lead mentor and influence customer and peers.
Ability to work across global teams.
Experience with customers and airline operational organizations.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.