MS Engineering Operations Senior Associate (Sr. Analyst) - IBM Content Management – Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities achieve operational efficiencies and harness the power of technology.

Our Managed Services team is the natural extension of PwCs leading class global delivery capabilities. We provide premium cost effective high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines geographies and career paths and provides transparency on the skills we need as individuals to be successful and progress in our careers now and in the future.

As a Senior Associate youll work as part of a team of problem solvers helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness personal strengths and address development areas.
• Delegate to others to provide stretch opportunities coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations environments and perspectives.
• Use straightforward communication in a structured way when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firms code of ethics and business conduct.

Role Requirement

Expertise in IBM ECM platforms and related technologies to provide application support troubleshooting performance tuning and integrations.

Core Technical Skills:

1 IBM Content Management Administration & Support

• Installing configuring and maintaining IBM FileNet P8 CMOD Case Manager and Datacap.
• Managing repository structures metadata and object stores.
• Performance tuning log analysis and system monitoring.
• Troubleshooting and resolving content indexing retrieval and access control issues.
• Ensuring high availability backups and disaster recovery planning.

2 Database Management

• Strong understanding of SQL and NoSQL databases used by ECM:
  • DB2 Oracle Microsoft SQL Server (for IBM FileNet CMOD)
  • MongoDB Cloud-based DB solutions (for modern ECM integrations)
• Query optimization and database performance tuning.
• Managing database schema changes for ECM repositories.

3 Application & Server Management

• Working with WebSphere Application Server (WAS) or WebLogic for ECM deployments.
• Managing content storage and retrieval via IBM Content Services API.
• Configuring LDAP/Active Directory for authentication & access control.
• Integrating ECM systems with third-party applications (SAP Salesforce SharePoint etc.).

4 Development & Customization

• Java/J2EE Development Customizing IBM Content Navigator (ICN) and FileNet applications.
• IBM Content Navigator Plugins Extending ECM functionality.
• REST and SOAP Web Services API integrations for content retrieval and indexing.
• Scripting (Python PowerShell Shell Scripting) Automating ECM tasks and monitoring.

5 DevOps & CI/CD

• CI/CD Pipelines (Jenkins GitHub Actions Azure DevOps) for ECM application deployments.
• Containerization (Docker Kubernetes) for IBM Cloud Pak ECM solutions.
• Infrastructure as Code (Terraform Ansible) for automated deployments.

6 Cloud & Hybrid Deployments

• IBM Cloud AWS or Azure for ECM SaaS/hybrid deployments.
• Managing IBM Cloud Pak for Business Automation.
• Experience with IBM Watson AI for Cognitive Content Management.

7 Monitoring & Security

• Implementing ECM security policies role-based access control (RBAC).
• Monitoring ECM logs using Splunk ELK Stack or Dynatrace.
• Ensuring compliance with records retention policies and regulatory standards (GDPR HIPAA ISO 27001).

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Creativity Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity 24 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date