Principal Consultant - L3 Office 365 Engineer
Principal Consultant - L3 Office 365 Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Inviting applications for the role of Principal Consultant - L3 Office 365 Engineer
Applicants will perform Level 3 engineering support and incident management.
Clients Productivity Tools team is a part of the Personal Productivity Organization.
The team owns and supports several products within Microsoft 365 including Office Pro Plus multiple add-ins for the MS Office Suite Adobe Acrobat and MindManager.
The Productivity Tools team is seeking a knowledgeable and experienced MS Office Operations Engineer to provide technical expertise & excellent support of our Microsoft 365 product Suite at a Level 3 skillset. This experience should include deep knowledge of Office ProPlus as well as troubleshooting COM add-ins across the Suite Adobe Acrobat and MindManager.
Responsibilities
Strong comprehensive problem-solving skills to identify and solve issues quickly.
Ability to work well independently as well as part of a virtual geographically dispersed team bringing a sense of urgency to the tasks at hand.
Effectively handle difficult and stressful situations with poise tact and patience while demonstrating a sense of urgency.
Strong analytical skills detail-oriented and quality-minded.
Exceptional verbal and written communication and presentation skills.
Qualifications we seek in you!
Minimum Qualifications
- Bachelors degree in computer science information technology or a related field.
- Minimum of experience in managing and supporting Office 365 environments.
Preferred Qualifications/ Skills
A strong background troubleshooting enterprise Windows Mac (OSX) and iOS environments as well as the MS Office 365 applications that reside on those platforms.
Evolving experience across Level 1 and Level 2 support roles preferably in the technology stack previously described.
Ability to identify dependencies and integration of other applications and services (including Add-Ins) into the OS and Office Platform.
Responsible for engineering and troubleshooting solutions for application KPI improvement across application and OS stack.
Accountable for stability and performance of the OS and Microsoft Office Platform and related applications.
Provides Subject Matter Expertise in the evolution of OS/M365 application framework developed for our internal customers. This SME work includes product selection deployment and security policies.
Responsible for Incident and problem escalation and resolution for OS and M365 platforms.
Leads OS/M365 application security and vulnerability remediations.
Helps to define and manage service metrics and reports (e.g. incident reporting user satisfaction costs).
Experience with Agile methodologies is a plus.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Staff IC
Employment Type
Full-Time
