Team Lead - Patient Access Dept
Team Lead - Patient Access Dept
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Job Description
Employment Type:
Full timeShift:
Day ShiftDescription:
At MercyOne health care is more than just a doctors visit or a place to go when youre in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well.MercyOne Dubuque is the leading hospital in the tri-states offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center a CARF-accredited inpatient rehabilitation unit home health care orthopedics retail pharmacies palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care MercyOne Dubuque has been designated a Magnet hospital four consecutive times - the nations most prestigious award for nursing excellence.
Want to learn more about MercyOne Dubuque Click here: Find a Location Dubuque Iowa (IA) MercyOne Dubuque
Join the MercyOne Family! We are looking to hire a Team Lead - Patient Access Dept!
As a Team Lead - Patient Access at MercyOne you will be responsible for assisting the Director in managing daily operations within the assigned Ministry Organizations (MO) Patient Access Department. Provides staff training coaching and support; issue identification assessment and resolution; and technical support within the assigned work environment to achieve desired outcomes and compliance with Trinity Heath policies/procedures and standards. Provides input in hiring/firing decisions as well as performance appraisals. May perform quality reviews and analysis to support internal controls monitor employee performance and assist in staff development retention and selection.
Schedule:
- Full Time 40hrs a week flexible schedule some holiday and weekend rotation.
General Requirements:
- Customer service background is required. Working knowledge of computer operations and electronic interfaces is required. Formal software course training is preferred.
- Must be comfortable operating in a collaborative shared leadership environment.
- Must be able to independently set and organize own work priorities for self and for the assigned team and successfully adapt to new priorities as part of a changing environment. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
- Maintains current knowledge of patient accounting processes and systems regulatory and 3rd party payer issues and requirements.
- Ability to communicate and work with patients physicians associates MO CO and SSC leadership multiple direct patient care providers and others to expedite the patient accounting process. Strong communication skills (verbal and written) in dealing with trainees associates and internal/external customers.
- Effective critical thinking problem solving and decision-making skills. Strong quantitative and analytical abilities to process and display data.
- Ability to handle heavy workloads and short deadlines in a positive manner. Adapts quickly to changing conditions assimilating new processes into job functions and taking ownership.
- Must possess the ability to comply with Trinity Health policies and procedures.
Education:
- Must possess a demonstrated knowledge of patient access functions with attention to Billing & Following Customer Service Patient Access Denial Management Quality Assurance & Training and/or Payment Posting. Associates degree in business/management Healthcare Administration or other Healthcare discipline preferred. Two or more years of current patient accounting experience with documentation of process success may substitute for education.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
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Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Employment Type
Full-Time
