Team Lead - Service

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees partners and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers contractors and retailers. Established in 1988 and headquartered in Edmonton Alberta it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Job Summary

Service

• Oversee Service Teams daily.
• Review run sheet daily to get an overview of jobs scheduled.
• Update app and paperwork with notes indicating job has been completed or provide: a. A detailed explanation of why work was not completed. b. What has to be done to complete work. c. Clearly identify parts required to complete work. d. Provide time required to complete work.
• Ensure customer satisfaction and manage the team effectively.
• Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
• Report any rising issues to the Director - Service.

Leadership

• Perform annual reviews and develop growth plans for all direct reports to ensure a high- performance culture.
• Oversee and participate in the staff planning recruitment selection onboarding and training.
• Empower employees to identify innovative approaches to enhance department performance.
• Develop and standardize procedures and methods to improve the efficiency and of operations services and projects.
• Manage organizational / operational changes and their impacts within the team. Identify opportunities for improvement.
• Ensure all direct reports know what is expected of them and work with each one to ensure expectations are met.
• Actively coach your employees to assist in their growth to maximize their opportunities for advancement.
• Lead and foster a health and safety culture in all activities and mentor staff on these areas.
• Handle schedule changes employee call-ins and other staffing issues.
• Plan and execute internal processes according to company’s and department guidelines.

Competencies - you are good at:

• Ability to present and gather information & respond to questions from customers managers and co-workers.
• Well-developed written and verbal communication skills.
• Ability to multi-task manage multiple tasks meet multiple deadlines and exceptional follow up skills.
• Comfortable with high volume workload with the ability to “roll up your sleeves” and jump in.
• Keen attention to detail.
• Excellent analytical and critical thinking skills.
• Solution focused and comfortable working in an environment which demands robust deliverables.
• Identify problems and execute creative solutions.
• High comfort level working in a fast-paced team environment that is constantly changing.

You experience is:

• 5 years’ experience in Manufacturing or Construction Industry.
• 3 years in a Supervisory role.
• Knowledge of safe work practices.
• Working knowledge of both metric and imperial measurements.
• Experience working with diverse cultures and a varied workforce.
• Intermediate proficiency in computer skills in Outlook MS Office (Word Excel) CRM.

Working Conditions:

• Lifting and/or carrying anywhere from 0 lbs to 50 lbs.
• Primarily work in customer residence and businesses.
• Use standard office equipment such as laptop computers tablets and smartphones.
• Standing bending kneeling and reaching for extended periods.
• Opportunity for overtime on short notice due to operational needs.

Reporting Relations

Reports to : Director - Service

Send Us Your Resume

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin culture ethnicity age ability gender identity sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted.