Patient Services Coordinator
Patient Services Coordinator
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Job Description
Overview
We are seeking a dedicated and professional Patient Services Coordinator (PSC) to join our dynamic healthcare team. This role is pivotal in managing the end-to-end inpatient experience from admission through to discharge. The ideal candidate will serve as a key liaison between patients families and multidisciplinary hospital teams to ensure seamless care delivery and an exceptional patient experience.
Key Responsibilities
Admission Coordination
Oversee and process inpatient admissions ensuring all documentation consents and billing procedures are completed accurately.
Bed Management
Collaborate with nursing and ward managers to allocate beds effectively and maintain real-time updates on bed availability.
Patient Orientation
Welcome admitted patients and provide information about ward routines available hospital services patient rights and responsibilities.
Care Navigation
Serve as the bridge between patients families and healthcare providers to ensure clear timely communication and continuity of care.
Daily Rounds Support
Participate in ward rounds when necessary to flag patient service issues and log patient experience feedback.
Family Liaison
Act as the designated point of contact for approved family communications visitation policies and discharge planning.
Discharge Coordination
Ensure a smooth discharge process by coordinating with the clinical billing pharmacy and transport teams.
Service Quality Monitoring
Track patient satisfaction escalate concerns and support special needs such as dietary restrictions mobility assistance or religious observances.
Documentation & Reporting
Maintain thorough records of patient service activities and submit daily reports on patient discharges complaints and observations.
Compliance Support
Adhere to hospital standards on patient confidentiality safety professionalism and infection control.
Requirements
Qualifications & Experience
. or HND in Health Administration Public Health Social Sciences or related fields
2 4 years of relevant experience in inpatient coordination hospital front-office or patient liaison roles
Proficiency in Microsoft Office (Word Excel Outlook)
Solid understanding of hospital workflows for admission and discharge
Strong communication interpersonal and problem-solving skills
Ability to multitask and stay calm in fast-paced environments
Desirable Attributes
Experience working in specialist or tertiary care settings
Familiarity with NHIS and HMO billing processes
Understanding of patient rights DAMA and infection control procedures
Data reporting and analytical skills
Empathetic calm and service-oriented approach
Benefits
Competitive salary with periodic performance-based reviews
Access to training mentorship and career advancement opportunities
Supportive team culture and a collaborative work environment
Health insurance and wellness initiatives
Opportunities to work within a fast-growing healthcare network
Employment Type
Full Time
