Customer Services â Digital Solutions Lead Engineer (E2E Support Modelling)
Customer Services â Digital Solutions Lead Engineer (E2E Support Modelling)
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Job Description
Job Description:
Within Customer Services the Digital Solutions Lead Engineer is responsible to define the end-to-end
support model and to ensure related implementation (e.g. Skywise products support models) for new
products/services releases as Shared Services (SAFe methodology) for several trains.
Main Responsibilities:
The jobholder will work in close coordination with the Product Owner for E2E Support modelling
The job holder will contribute to define the E2E support strategy for a new product with the
various stakeholders involved in the product development and support.
The job holder will define / update the E2E support model for new products or major releases with
help of the SDS Support Leader when applicable
The job holder will coordinate all support deployment actions to ensure smooth EIS (Entry Into
Service) of the products. He/she will check the support model actions deployment and completeness. He/She will ensure DevOps support capacity is reserved and that the various support teams trained before the EIS
The job holder will participate to all SAFe activities (PI planning team demo...)
The job holder will ensure that the support models are kept up-to-date after the EIS
The job holder will contribute to communicate on Skywise E2E support definition activities to
ensure related activities are well known and recognized as essential for an efficient product deployment (ecockpit)
In the frame of the SAFe shared services the job holder will
Perform Customer Services Applications cartography within Trains
Define and Deploy transversal enablers for ARTs products
Centralize Skywise Solution Support models for S into the relevant e-Site
Contribute to the Digital Support continuous improvements
The job holder will participate to various ceremonies in the frame of SAFe such as
PI Inspect & Adapt
PI preparation and planning
PI Solution demo
Bi-weekly System demo Bi-weekly Team demo and retro
Weekly PO Sync & Scrum of Scrum
Backlog refinement/Capabilities grooming etc.
Skills and Competencies:
Bachelors Degree in Aeronautics or Mechanical Engineering Information Systems Information
Technology (IT) or Computer Science
Project management
SAFe or agile methodology
Knowledge of Support Operations management
Knowledge of Software deployment
Service Level management and performance management
Experience as a scrum master would be a plus
Knowledge of Digital Solutions Products would be a plus
Good listening and communication skills.
Autonomy and pro-activity
Analytical and Problem Solving skills to identify and resolve customer issues
Excellent written and oral communications with ability to facilitate and influence
Personal Characteristics:
Willingness and ability to listen and learn
Strong negotiation skill
Strong analytical skills
Persuasion skills
People oriented (ability to facilitate collaboration skills)
Ability to embrace change and to work in a fast changing environment
Team player in a transnational environment
Above all the excitement curiosity and passion for shaping the future of the aviation ecosystem through
digital technology solutions and a customer obsessed mindset will ensure success in this role.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
Airbus Group India Private LimitedContract Type:
Fixed term Contract / CDD / Befristet / Contrato de duracin limitadaExperience Level:
Entry Level / Dbutant / Anfnger / Recin tituladoJob Family:
Structure & Dynamic Systems AnalysisBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
Employment Type
Full-Time
