Complaints Officer
Complaints Officer
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Get To Know Us:
SS&C Global Investor Distribution Solutions (GIDS)provides information processing and computer software services and products. The Companys operating segments include financial markets customer management professional services and output solutions. SS&C GIDS serves the alternative investments asset and wealth management banking and lending insurance and real estate industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Salary Continuance
Work/Life Balance: FlexibleTimeOff
Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
Training: Hands-On Team-Customised including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
We are seeking a detail-oriented and proactive Officer Complaints to join our team in the superannuation administration industry. The successful candidate will be responsible for managing and administering complaints across multiple clients. This role requires strong analytical skills excellent time management and a commitment to upholding a positive risk culture.
Support the Senior Manager Incidents & Complaints and the business in executing the complaint management process ensuring timely and effective resolution.
Lead end-to-end complaint management.
Conduct investigations and root cause analysis.
Prepare reports and analyse trends in complaints to identify areas for improvement.
Liaise with various business units to facilitate the resolution of member complaints.
Managing and monitoring complaints raised by members providing support and assistance to resolve the disputes in the required legislative timeframes.
What You Will Bring:
Experience in complaints management within the superannuation or financial services industry.
In-depth knowledge of internal dispute resolution processes and familiarity with ASICs Regulatory Guide (RG 271).
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
High attention to detail
A team player who is committed to fairness quality and continuous improvement.
Knowledge of superannuation and systems
Ability to adapt quickly to changing environments
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
