Sr. Analyst - GTM Systems

Were looking for a GTM Systems Analyst with a deep understanding of the Salesforce platform and a passion for continuous learning and improvement. In this role youll partner with stakeholders across the organization to transform business needs into scalable system solutions. Your technical acumen and curiosity will drive seamless workflows enhanced data insights and optimized customer interactions. 

As a key member of our GTM Systems team you will design configure and support core applications - including Salesforce CRM CPQ Marketo and other go-to-market tools - ensuring the business can execute efficiently and make data-driven decisions. 

Key Responsibilities: 

• Collaborate with business leaders to gather requirements and translate them into technical system configurations and solutions.
• Perform hands-on Salesforce administration including Flows security model fields page layouts record types custom settings dashboards and reports.
• Serve as an application administrator for GTM tools such as Salesforce CRM CPQ Marketo and others. 
• Ensure data integrity and security across all GTM systems. 
• Develop frameworks for real-time reporting and analytics to support operations and decision-making. 
• Build strong collaborative relationships across teams to ensure cross-functional alignment.
• Act as a technical escalation point for support and troubleshooting.
• Evaluate and recommend new tools integrations or configurations that support GTM initiatives

Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday). 

Qualifications :

• 8 years of experience designing and implementing medium to large-scale business systems in GTM environments
• 5 years of hands-on Salesforce administration experience
• 2 years of program or project management delivering GTM SaaS solutions
• Deep knowledge of CPQ tools marketing automation and ERP platforms
• Proven ability to deliver scalable enterprise-grade GTM solutions
• Strong analytical and problem-solving skills; excellent communication abilities
• Bachelors degree in computer science or related field. 
• Salesforce certifications:
  • Salesforce Certified Administrator
  • Salesforce Certified Business Analyst
  • Salesforce Certified Platform App Builder 

Preferred Qualifications: 

• Experience analyzing business processes and configurations across Salesforce and GTM systems
• Familiarity with CRM-native integrations and tools like DealHub Revenue Cloud Marketo Clay Outreach
• Strong track record of driving successful cross-functional collaboration and program delivery

Additional Information :

This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$165800 - $238000 USD Base Salary

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Full-time