Senior Vendor Performance Specialist
Senior Vendor Performance Specialist
Posted on :
13-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
#LI-SC1
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.
Payments (PRESTO) ONLY: PRESTO is an electronic transit fare payment system in the Greater Toronto Hamilton and Ottawa areas that eliminates the need for tickets passes and cash. PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic). Today PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs and maintaining a system that performs exceptionally continue to drive PRESTO toward making transit better for all.
Our Vendor Management Office supporting Payments (Presto) is seeking to add a Senior Vendor Performance Analyst role (temporary for 12 months) who will develop and maintain strategic vendor relationships for multifaceted best-in-class agreements within PRESTO. Under the general guidance of Manager Vendor Management the Senior Vendor Performance Analyst is accountable to oversee vendor relationship cycle and assists with the negotiation of new and existing vendor contracts or statements of work.
What will I be doing
- Assist in enabling the organization to control costs drive value for money mitigate risk build vendor controls and support the business in meeting its objectives.
- Contribute to developing and maintaining a vendor management framework to support the development and ongoing maintenance of strong vendor and commercial relations
- Participates in contract negotiations in conjunction with Contract Management and Procurement (when applicable); provides input to contract terms and conditions including project timelines workforce requirements and schedules; oversees contract administration.
- Works with key stakeholders to develop and gather and build business requirements for public procurement tenders.
- Develops governance and vendor management plans based on the vendor category; assists with setting direction for managing key strategic vendors for the procurement of material service and infrastructure.
- Maintains and enhances vendor and management tools (e.g. vendor tracking tools vendor performance scorecards and dashboards)
- Tracks & monitors vendor contract authority & spend against named accounts
- Monitors performance management systems (e.g. vendor issue resolution change requests and standardized processes) that contribute to meeting Service Level Agreements (SLAs) Operation Level Agreements (OLAs) and Key Performance Indicators (KPIs)
- Assists with the development of strategic solutions for current and future vendors; develops and provides strategic solutions to solve client communication challenges resolve service issues streamline processes and improve department productivity.
- Assist with managing risk across contractual commitments for alignment with the vendor engagement strategy by reviewing Service Level Agreements on a regular basis.
- Drives customer satisfaction and acts as a point-of-contact to guide advise and provide support to business units to meet procurement requirements (e.g. policies procedures sourcing strategies); identifies client concerns to resolve issues and improve procurement technology training and processes; develops an understanding of forecasted work volumes for translation into procurement activities.
- Participates in meetings with clients vendors and stakeholders to discuss performance common issues and develop action plans.
- Partners with PRESTO Business Units to track project status and assist with issues resolution; assists in the development of annual procurement plans to create a pipeline and develop sourcing strategies for existing vendors.
- Implements and measures cost savings / reduction programs and strategies; refines programs to deliver optimal financial results for the company; continually identifies and implements new opportunities and tracks progress toward cost savings/avoidance objectives.
- Supports assigned business units in preparing and managing processes related to contract change orders amendments and the contract renewal process.
- Maintains ongoing communication with internal business units regarding current procurement and category management process issues and concerns monitors alignment across compliance management sourcing management contract management and vendor management activities.
What Skills and Qualifications Do I Need
- Completion of a university degree in a related discipline (e.g. Business Administration) or a combination of education training and experience deemed equivalent.
- Demonstrated experience for leading varied sourcing activities and managing vendor relationships.
- Demonstrated experience with contract management and negotiation skills to build deliver and maintain strategic vendor relationships and negotiate or re-negotiate vendor agreements.
- Experience in business and strategic planning and service measurement.
- Interpersonal and oral/written/presentation skills to build business cases prepare scope documents communication plans and contract awards.
- Strong Power Point presentations to clearly outline issues and recommended actions required.
- Experience with ERP (Oracle iProcurement or EBS) - strongly preferred.
- Demonstrated ability of being client focused and able to influence a broad range of stakeholders in complex business environments.
- Strong problem-solving and critical thinking skills with attention to detail
- Self-starter who can work in a demanding and rapidly changing environment with strong prioritization and communication skills
- Experience with public sector procurement processes policies and best practices would be an asset.
Dont Meet Every Requirement
If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email .
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.
Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
#LI-SC1
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
