Account Manager - EST Timezone

ABOUT US

Were a Global Staffing Partner for Brand Experience. We connect People Data and Brands to optimize Impact for our clients. Elevate currently operates in five markets in the US UK France Germany and Austria with more openings in 2024.

Were award-winning and a global leader in creating high-impact experiences using innovation and insight. In 2021 our teams had a meaningful engagement with 4.5 million people across all our markets and we have conversations at scale. Our priority as a business is to help brands understand more about their consumers by collecting intelligence and insight for all the contacts we make. Elevate runs Impact an industry-leading and data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real time. This provides live insights into consumer engagement and is underpinned by data produced by over 250 individual data points.

Elevate provides global people solutions that deliver impact for brands and their partners. We are an award-winning global people-powered agency creating compelling human connections with brands underpinned by clever use of data and technology. Our partnerships worldwide include Level-Up retail live & virtual events influencer and healthcare experiences that deliver real business impact. We prove the impact of peoples experiences through our best-in-class measurement platform IMPACT.

Our offices in London Los Angeles Atlanta Phoenix Paris Berlin and Vienna have a truly global reach and genuine local relevance.

THE ROLE

The Account Manager will drive the day-to-day program delivery for a specific large-scale client project within our business. Reporting directly to the Account Director the Account Manager will work in conjunction to set and meet client deadlines provide frequent status updates and manage the day-to-day of the Staffing Managers assigned to your account. Additionally the Account Manager will support the delivery of the vision of making Elevate the first choice of a staffing agency for special projects clients in the U.S. by providing exceptional product knowledge and service levels that communicate and live the values that underpin the Companys service proposition.

The Account Manager is passionate about the Experiential/Brand Marketing Industry and provides world-class customer service and problem-solving to clients and colleagues.

People People: The Account Manager is an approachable individual with an open-door policy to assist team members with many necessities in and outside their department. In addition this individual strives to build rapport among teammates and create a bond of solidarity so that each department works seamlessly together to bring the Company and individual goals to fruition.

Elevation: Working with Staffing Managers on both an individual and team basis to help develop their performance in all facets edify them for their efforts and ultimately drive people to be the best they can be daily.

Take Pride: Taking ownership in implementing all key department processes & procedures to track and monitor growth in company revenue internal employee growth trajectories and client/brand growth annually.

Better Together: Working with the extended Account Management & Staffing Management Teams to drive processes provide hands-on training and ensure quality & excellence with every opportunity.

RESPONSIBILITIES

• Works closely with the Account Director to manage all markets
• Responsible for Ensuring all reporting is accurate and complete
• Coordinates with Elevate HUB Account Directors and key Elevate Staffing stakeholders
• Managers for all staffing needs as they arise including schedules additional asks staff feedback etc.
• Creates Implements Manages and tracks B.A.s performance and incentive program.
• Participates in Weekly Client Meetings
• Help build manage and develop a team of A-Player Staffing Managers in line with Elevates Special Projects Delivery Pod. Manage and balance team workloads allocate staffing resources to new programs and continue to drive efficiency from within the team.
• Maintain a 90% client satisfaction rating across special projects tracked by Elevates customer satisfaction survey and/or documented via thorough wrap-up calls for each program.
• Be the primary point of contact with your Senior Account Manager and general liaison for your projects client contact.
• Create training material and serve as a critical player in the training process of new Account Managers and Staffing Managers.
• Develop a trusted advisor relationship with key account contacts and Elevate SMT leadership.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Enhance department and organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Monitor and analyze clients usage of our product
• Work with the Special Projects Director to resource the Special Projects Delivery Team based on the volume of work within your assigned program.
• Provide exceptional organization of all converted programs through Asana boards for clear status updates and visibility to the greater team.
• Work in conjunction with the Client Development Director to grow client contacts by
• Ensure billing and invoicing are completed in a timely and accurate manner for the entire duration of your project
• Ensuring Quality/Consistency in executing your project through daily and weekly check-ins with your extended delivery team
• Ensure weekly pipeline updates are updated in Salesforce for all closed won schedules related to your project

SKILLS

• Bachelors Degree or Higher Strongly Preferred
• Ideally 3 Years of Customer Service/Sales Experience
• Effective communication with colleagues and customers in a diverse positive culture-centered work environment.
• Capacity to handle multiple projects deadlines and complex tasks in a fast-paced setting along with attention to detail persistence and follow-through.
• Excellent organizational and time management skills
• Excellent computer/software skills using Microsoft Office (Outlook Excel Word and PowerPoint) Salesforce Asana Sharepoint & more.
• Strong verbal and written communication
• Excellent problem-solving skills
• Comfortable with talking on the phone and the ability to carry on a business conversation with decision-makers.

PHYSICAL REQUIREMENTS

• Ability to sit and stand for long periods while completing work on a computer
• Ability to lift ten (10) or more pounds
• Ability to move throughout the workplace

COMPANY BENEFITS

• Competitive salary
• Health insurance coverage
• Retirement savings plan
• Paid time off and vacation days
• Flexible work schedule
• Opportunities for professional development and growth
• Employee discounts and perks
• Collaborative and inclusive work environment
• Performance-based bonuses and incentives
• Access to cutting-edge technology and resources

ELEVATING PEOPLE

As a people agency we believe the personality and authenticity of our people set us apart. Therefore we celebrate and invite applications from all cultures and backgrounds.

If you want to know more about our people and culture please search #elevatingpeople on LinkedIn Twitter Facebook or Instagram.

The job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.

Elevate Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Please apply ASAP if you are interested in working at this fun fast-paced office and have the relevant experience.