Team Leader Service Enhancement
Team Leader Service Enhancement
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Job Description
- Help create positive change in the student experience at UWA.
- Join an agile improvement-focused team driving meaningful change.
- Full-time (1.0 FTE) appointment on an ongoing basis.
- Base salary range $100524 $111534 p.a. plus 17% superannuation.
About the area
The Directorate of Student Life sits within the UWA Education Portfolio overseen by the Deputy Vice-Chancellor of Education & Student Experience. The Directorate has four core functions Student Administration Student Offices Student Equity & Success and Student Wellbeing & Engagement. The scope of services centre on the student journey from the provision of student programs and activities that support and promote access to UWA to student enrolment course planning transition and progression through the lifecycle of study to graduation. The Directorate is also responsible for the delivery of services that promote academic success and support wellbeing and engagement for an enhanced student experience. Student Life works closely with the Student Guild affiliated residential colleges and the wider UWA Education portfolio.
A key function within Student Life is the Student Office team who provide an enriched and supported student advisory service to students and the College of Schools. The Student Office team supports students connection to their school or discipline facilitates core student administrative functions and delivers services to support academic progression for an enhanced student experience.
About the opportunity
You will deliver and provide consistent training and support for student facing staff and maintain a training model and material through collaboration with relevant staff and stakeholders.
- In collaboration with other leaders you will coordinate a surge workforce in response and in anticipation of different demands.
- Liaise with Schools central administration and staff regarding training procedures and resource requirements ensuring new policy and procedures relevant to service delivery are updated in training and procedures and staff are made aware of changes.
About you
- Relevant tertiary qualifications or demonstrated equivalent competency.
- Excellent written and verbal communication skills and the ability to build effective working relationships with key stakeholders at all levels.
- Ability to supervise staff coordinate team efforts and inspire high performance.
- Ability to create training materials and conduct training sessions in person and online.
- Knowledge of data analysis and KPIs.
Special Requirements
Out of work hours as required e.g. Saturdays during exam week.
Position description: POSITION DESCRIPTION Team Leader Service Enhancement - (520465).docx
To learn more about this opportunity please contact Tash Glass at
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on 29 June 2025.
This position is only open to applicants with relevant rights to work in Australia.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record vibrant campus and working environments there is no better time to join Western Australias top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all including Aboriginal and Torres Strait Islander people women those from culturally and linguistically diverse backgrounds the LGBTIQA community and people living with disability.
If you require any reasonable adjustments we encourage you to advise us at the time of application. Alternatively you can contact us for assistance during the recruitment process.
If you have queries relating to your application please contact the individual named in the advertisement. Alternatively please contact the Talent team at with details of your query. To enable a quick response please include the 6-digit job reference number.
Employment Type
Full-Time
