Customer Enablement Manager
Customer Enablement Manager
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Job Description
Join our team and youll be responsible for driving scalable operational excellence across the Sales Customer Success and Service organisation. Working in the Commercial Enablement department you will lead cross-functional collaboration and create impactful enablement content to ensure the wider Sales and Service organisation has access to timely relevant and actionable information. Acting as the bridge between operational strategy and execution you will help shape the journey of both our customers and our internal teams. You will play a vital role as we reimagine the labour market to make it work for everybody.
This is a 12 month FTC.
Your responsibilities:
- Designing and implementing processes which enable the Sales Service and Success teams to deliver support and drive value to customers at scale.
- Owning the roll out of processes for the team working to consistently improve our customer experience.
- Rolling out the communication for programmes that decrease time to value.
- Owning the customer communication plan which includes standardised departmental decks and timely Enablement alerts to surface business-critical messaging to front-line teams.
- Facilitating and mapping the success onboarding for both customers and success new starters to ensure that there is consistent onboarding journey.
Qualifications :
- You will be an excellent communicator at heart and work well with stakeholders at all levels within a Sales and/or Customer Success environment.
- You love problem solving and able to quickly absorb complex information.
- Advanced MS Office skills including PowerPoint.
- Experience creating and delivering content including presentations decks and videos.
- You are an expert at prioritisation and feel comfortable managing lots of projects at the same time.
Additional Information :
Were a community here that cares as much about your life outside work as how you feel when youre with us. Because your job shouldnt take over your life it should enrich it. Here are some of the benefits we offer:
- 29 days holiday allowance bank holidays
- Private medical and dental healthcare
- Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
- 24/7 Employee Assistance Programme
- Life Assurance Cover
- Cycle to work scheme
- Hybrid working model(3 days working from the office)
- Volunteering days
- and you can bring your dog to the office on Mondays and Fridays!
Our commitment
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company so we want to recruit develop and keep the best talent. We encourage applications from everyone regardless of background gender identity sexual orientation disability status ethnicity belief age family or parental status and any other characteristic.
As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally including:
- Armed Forces Covenant: Bronze Award Employer Recognition Scheme
- EcoVadis: Bronze Award
- Fertility Friendly Employer accredited by Fertility Matters at Work
- RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
- Stonewall: Gold Award
- Stonewall: Top 100 Workplace Equality Index (85)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
