Special Operation Customer Care
Special Operation Customer Care
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Job Description
What you will do
The Special Operations position is an advanced customer service agent role which requires team members to handle specialized activity and accounts. Team members are responsible for all alarm signal processing and customer service inquiries including the utilization of special systems such as Video and Access Control Systems to perform interactive services. This includes Video Verification Guard Tours Building Management Card access Remote Arming and more. In addition to the JCI applications in use a portion of the activity handled within the Special Operations group involves the use of 3rdparty applications and web portal. As a member of this team you will work within a dynamic environment that requires a high level of attention to detail and accuracy.
How you will do it
As a Special Operations team member it is important to exhibit excellent communication skills basic knowledge of computer applications strong organizational skills and good decision-making skills. Being flexible and able to deal with rapid change at a moments notice is key. Special Operation team members must be able to handle alarms/calls proficiently and follow complex instructions accurately.
What we look for
6 months total EDO and CSG experience
Has scored a Meets or higher on previous 90 days monthly KPMs
Flexibility to perform other duties as assigned
Preferred
Has demonstrated proficiency in handling alarm and call inquiries
90% or higher Quality Assurance performance previous 90 days
Good written and verbal communication skills
Knowledge of Microsoft office and other required programs
Coachings and Corrective Actions are evaluated
HIRING HOURLY RANGE: $23.00 29.00(Hourly rate to bedeterminedby the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. For details please visit the Employee Benefits tab on our main careers page at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Employment Type
Full-Time
