Coordinator, Technical Service & Sales
Coordinator, Technical Service & Sales
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Job Description
This role is in the CPSG Operations function. A successful incumbent is expected to (i) Serve as escalation point for the most complex and specialized technical assistance related to pre- and post-sales support for CPSG product lines and (ii) Provide consultative onsite support by utilizing industry best practices; convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits. Requires 3 years in Perimeter Access Control Industry Door Automation or Security Integration (or similar industry) and a minimum of a High school diploma/GED or some college or equivalent experience; industry certifications.
Job Responsibilities:
Serve as escalation point for the most complex and specialized technical assistance related to pre- and post-sales support for CPSG product lines
Provide consultative onsite support by utilizing industry best practices; convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
Maintain a high level of customer service while processing orders returns and customer pricing inquiries across multiple product lines; proactively identify sales opportunities and acquire business by providing differentiated technical support
Obtain information within CPSGs ERP that fosters a process of customer follow-up on an as-needed basis with the necessary information regarding product shipments and pricing orders and return questions
Leverage resources within CPSGs ERP as well as CPSGs CRM to deliver an exceptional customer experience from the start to finish of each customer interaction
Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
Stay up to date on New Technical Advances; train other CPSG employees to expand overall education
Promote and execute current processes and procedures; recommend opportunities for process improvement and implement new initiatives
Resolve reported escalations and customer complaints as well as report product quality problems to the proper channel
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned as well as additional hours as needed
Support the technical service needs of CPSG by responding to customer inquires via the National support hotline
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSGs reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops professional publications establishing personal networks and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Requirements:
High school diploma/GED or some college or equivalent experience; industry certifications
3 years in Perimeter Access Control Industry Door Automation or Security Integration (or similar industry)
Excellent communication organization and problem-solving skills
Ability to travel up to 10% domestically
Preferred:
Bachelors degree or vocational certification
Prior Electrical or Mechanical experience; construction specification and take-off
Proficient in Spanish
#LI- Onsite San Jose CA
#LI-MD1
The payrange for this position is $24.27 - $40.00 an hour; base payoffered may vary depending on a number of factors including but not limited to the position offered location education training and/or addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
We offer a full complement of employee benefitsincluding:health dental and vision insurance HSA/FSA long-term and short-term disability company paid life insurance wellness incentives 401k and vacation/PTO. To learn more about our culture watch this three-minute video to learn more: Products Systems Group a subsidiary of Chamberlain Group company wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers via email or phone or other methods.
Required Experience:
IC
Employment Type
Full-Time
