Helpdesk Inventory Specialist

The Opportunity:

IntePros Federal is seeking a skilled Helpdesk Inventory Specialist to support our federal government customer the Department of Justice (DOJ) specifically the Justice Management Division (JMD). This position involves providing frontline technical support to end users while meticulously managing and maintaining records of all IT hardware and software assets. The role requires a blend of technical troubleshooting expertise and strong organizational skills to ensure all IT assets are accurately tracked accounted for and effectively deployed.

Clearance: Minimum of an active Top Secret or preferred TS/SCI

Location: Washington D.C. (Required - 100% On-Site)

Role & Responsibilities:

Duties include but are not limited to the following:

Asset Management

• Heavy reliance on asset management skills to maintain an accurate and up-to-date inventory of all IT assets including hardware (desktops laptops servers peripherals) software licenses and network devices.
• As equipment enters and exits our facility documentation must be recorded into a management system ensuring accuracy and consistency.
• Asset tracking: monitor the location and status of assets throughout their lifecycle from procurement to disposal.
• Conduct regular inventory audits to verify asset inventory against the asset management system and address any discrepancies.
• Coordinate and execute proper asset disposal of IT assets adhering to organizational and regulatory requirements.
• Manage inventory control to ensure adequate stock levels of consumable IT supplies and equipment exists.
• Assist with the government procurement process including researching vendors placing orders and managing timelines.
• Support the asset lifecycle including planning for equipment upgrades replacements and retirement.
• Generate monthly reports on asset inventory usage and costs.
• Collaborate with procurement and finance departments to ensure accurate quality and final invoice costs.

IT Helpdesk Support

• Provide phone support Monday - Friday during core business hours.
• Provide physical on-site support for all local and remote sites.
• Use Active Directory (AD) database to manage end-users permissions and to make any changes to the users name location and enables other authorized users on the same network to access information.
• Use ITSM system (ServiceNow) for ticketing incident and service request management and reporting as well as categorize each ticket submitted by service.
• Deploy install configure and upgrade end-user terminals and network equipment.
• Use web-based IT administrator tools such as Remote Desktop and Citrix Desktop Director to remotely access diagnose control and fix attended and unattended computers.
• Install configure and upgrade TACLANE network encryption devices.
• Program Manager will assign other duties and responsibilities as they surface.
• When trained you will be added to the on-call rotation schedule. The on-call rotation schedule is designed to assist our users after the core business hours including the weekend. Each team member will have a week with the on-call phone Thurs-Wed to assist users.

Qualifications:

• 1-3 years of experience in a help desk or technical support role and asset management.
• Associates degree in Information Technology Computer Science or related field (or equivalent experience).
• Strong knowledge of Windows operating systems.
• Excellent problem-solving and communication skills.
• Experience with ServiceNow ticketing system.
• Experience supporting government or enterprise environments.
• Familiarity with Microsoft 365 Active Directory and remote support tools
• Basic understanding of networking concepts (TCP/IP DNS DHCP).

Certifications:

• CompTIA A Network or similar certifications.
• ITIL v4 Foundation

Who We Are:

IntePros Federal is a Service-Disabled Veteran Owned Small Business (SDVOSB) headquartered in Washington DC providing IT solutions systems and software services to multiple federal government agencies. We specialize in the areas of IT solutions application development program management systems integration and cybersecurity services. We believe our core values are the keys to success by empowering people to do the right thing for our colleagues customers and community. Join Us!!

EEO (Equal Employment Opportunity) Commitment:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled

Background Investigation Required

Required Experience:

Unclear Seniority