Zonal Lead - CPO
Zonal Lead - CPO
Posted on :
12-06-2025
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1 Vacancy
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Job Description
Description
Job Description Division Fulfill Org Keys Function / Sub Function Fulfill Role Title Zonal Incharge Lead CPO Role Code Reporting Structure CTO Region Fulfill Lead - Cluster Lead Provisioning & Performance- Zonal Incharge Lead CPO CA2 if any Responsibility Level (Band) M/SM Grade/Level: Job responsibility
Span of control: 4 to 6 Staff Key Customer Customer Program Management Customer Service Management NW Planning NW Ops & Finance Necessary Preferred Skills Working experience with prominent telecom operators for Estate management Service Delivery & Assurance Qualification PGDM/B.E./ (Telecom/Communication/Instrumental) Overall Work Experience Behavioural Attributes
Zonal Incharge Lead CPO is responsible for timely & cost-effective Customer Service Delivery & Assurance in the designated cluster.
Major responsibilities include:
- Lead a team ofZonal Incharge CPO in the cluster forCustomer service delivery & assurance.
- Liaison with builders for PROW - cost effective & faster building level permissions
- Providing inputs related to potential new partners from the zone
- Identification of upcoming buildings in the zone
- Upkeep of existing relationship with building management and update the Building tenancy details as per the defined format.
- Vendor management of Network partners (CPO Vistaar 3rd Party OHF & NNI TCL BSO)
- L2 survey
- Access for 3rd Party Vendors for OHF cable/UBR at TTL POP with Field Operations approval
- MRN processing & capitalisation in S4HANA basis WBSE physical verification in AMS of TTL assets deployed at customer location- MUX CPE Routers UBR EPABX etc..
- Ensure execution at customer site RFS & end to end testing for all on-net and offnet media - OSP/IBD ODN UBR Copper using different CPEs - MUX MMC L2 switch copper modem GPON etc.
- Responsible for customer delivery and testing from handoff point outside TTL PoP to customer location
- Scheduling engineer for testing
- Coordination with NOC for testing & troubleshooting on need basis
- Performance management of existing partners
- Maintenance Activity at Customer location Infra IBD ISP CPE along with AMS updates
- TP to Own media Copper to FTTH migration
- Ensuring timely asset retrieval with ATN in S4HANA & AMS update
- Field testing for TRAI as per regulation requirements
- OSP/IBD services allocation and SRF wise data maintaining with all associated inputs.
The aspirant forZonal Incharge Lead CPO role must have in-depth understanding about the customer requirements & to manage the same with the partners. The role will handle issues related to customer management for service delivery & assurance.
- In depth Knowledge of ROW/PROW.
- Adheres to the industry standards.
- Assumes full responsibility for the safety and security of the team.
- Determines the scope budget and schedules for customer service delivery existing and new projects.
- Submits weekly project status reports to the reporting managers.
- Delivers within the stipulated time.
- Follows engineering standards and work as per market engineering specifications.
- Maintains records of all projects
- Inspects deployments of customer deliveries as per the quality standards
12 to 15 Years in service delivery & assurance
- Positive thinking
- Willingness to work in a competitive environment.
- Team player
- Good listener
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
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