Commercial Operations Manager
Commercial Operations Manager
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1 Vacancy
Job Description
Typical Accountabilities:
Identifies opportunities to improve processes and provides practical solutions for function allowing it to operate more efficiently while reducing business continuity risks
At AstraZeneca we pride ourselves on crafting a collaborative culture that champions knowledge-sharing daring thinking and innovation ultimately providing employees with the opportunity to work across teams functions and even the globe.
Recognizing the importance of individualized flexibility our ways of working allow employees to balance personal and work commitments while ensuring we continue to build a strong culture of collaboration and partnership by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely crafted with collaboration in mind providing space where teams can come together to strategize brainstorm and connect on key projects.
Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca is an excellent place to work. We know the health of people the planet and our business are interconnected which is why were taking bold actions to address some of the biggest challenges of our time from climate change to access to healthcare and disease prevention.
At AstraZeneca were not just developing life-changing medicines were also reimagining how our internal operations can power success across the business. Our Commercial Operations team plays a pivotal role in enabling the performance agility and compliance of our Commercial Organization.
As part of this dynamic team youll help craft and deliver systems processes and tools that directly impact how our field teams engage with healthcare professionals and deliver value to patients. Youll collaborate across the organization from Marketing and Sales to Compliance and external vendors to lead operational excellence that truly moves the needle.
Your Role at a Glance
You will be the business owner and subject matter expert for key commercial systems and processes helping drive greater efficiency consistency and insight across our field and internal operations. This role combines strategic thinking technical know-how and hands-on execution.
Key Responsibilities
- Lead Operational Processes
Serve as the primary business owner for core commercial systems including:- CRM Events Management Lead all aspects of processes for HCP payment processing speaker bureau management and presentation material collection
- Customer Data Management Manage Change requests within the Veeva CRM system
- Fair Market Value (FMV) Tool Own the process for FMV calculation and ongoing tool maintenance
- Field Budget Management Lead oversight and optimization of the field budgeting tool.
- External Funding Management Oversee enhancements and operations workflows within the CyebrGrants system
- Project Leadership
Act as project manager for the design development rollout and training of new systems tools and process improvements across the Commercial function. - Vendor & Technology Oversight
Partner with external vendors to support the maintenance and evolution of systems programs and technology platforms. - Team Supervision
Provide direction and oversight to external teams responsible for supporting commercial operations and services. - Stakeholder Communication
Maintain proactive high-quality communication with field sales teams and external partners ensuring clarity alignment and support at every stage.
What You Bring:
- 45 years of experience in operations and project management preferably in a commercial pharmaceutical or healthcare-related setting
- A proactive approach with a strong sense of ownership and urgency to drive results
- Proven success in leading cross-functional projects from concept to execution
- Strong analytical and problem-solving skills with the ability to develop and implement practical scalable solutions
- Excellent communication skills both written and verbal with the ability to influence and collaborate across diverse teams
- Comfortable working in fast-paced dynamic environments with evolving priorities
- Bachelors degree required
- Bilingualism in French and English (oral and written) is an asset
Great People want to Work with us! Find out why:
- GTAA Top Employer Award for 10 years
- Top 100 Employers Award
- Canadas Most Admired Corporate Culture
- Learn more about working with us in Canada
- View our YouTube channel
This is the place to make a meaningful impact on patients lives and your personal growth. Its both exciting and inspiring and its what keeps us motivated every day.
Ready to make a difference Apply now!
AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment assessment and selection process and may be requested by emailing (mailto:).
Date Posted
11-Jun-2025Closing Date
26-Jun-2025AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.
Required Experience:
Manager
Employment Type
Full-Time
