Collection Executive
Collection Executive
Posted on :
11-06-2025
Employer Active
1 Vacancy
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Job Description
At Refyne we are seeking a dedicated Collection Executive to manage and optimize the collections process for our Earned Wage Access (EWA) platform. As a Collection Executive you will be responsible for ensuring timely collection of dues from users maintaining positive relationships with customers and working with internal teams to resolve any payment-related issues. You will play a key role in improving the overall collections process and contributing to the financial health of the company.
Responsibilities
- Ensure timely collection of dues maintaining records of payments.
- Contact users via calls emails and other channels for overdue payments.
- Follow up and negotiate on overdue payments.
- Address payment disputes and collaborate with internal teams for resolution.
- Track user accounts for timely payments and escalate issues.
- Generate reports on overdue payments and follow up accordingly.
- Maintain positive relationships with users ensuring a customer-first approach.
- Handle sensitive customer data professionally.
- Keep accurate records in CRM and prepare reports on collection performance.
- Identify opportunities to improve the collections process and efficiency.
- Collaborate with management on strategies for achieving goals.
Qualifications
- 1-3 years in collections debt recovery or accounts receivable.
- Bachelor s degree preferred (but not mandatory).
- Strong communication time management basic financial knowledge and proficiency in MS Excel.
payment collection,time management,kannada,tamil,communication,financial knowledge,ms excel,debt collection,collection strategy,telugu,hindi
Employment Type
Full Time
Key Skills
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