Sales Development Manager
Sales Development Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Build High-Performing Pipelines for the Global Outsourcing Industry
This role puts you at the frontline of international sales development connecting with high-value leads across borders. Take your career to the next level in an industry built for agility scale and limitless growth.
Job Description
As a Sales Development Manager you ll take the lead in qualifying marketing leads designing re-engagement campaigns refining workflows and optimizing CRM and automation tools driving pipeline movement and sales success at a global scale.
Shift: 03:00 PM 11:00 PM (Macedonia Afternoon Shift)
Work setup: Hybrid Macedonia
Inbound Call & Chat Management
- Design and oversee a scalable call answering and chat management strategy
- Ensure high-quality engagement with prospects across all inbound channels
MQL to SQL Conversion
- Take full ownership of converting MQLs to SQLs
- Ensure an efficient qualification process that leads to discovery calls
Pipeline Management & Acceleration
- Identify SQLs that are stalled in the sales funnel
- Implement re-engagement strategies to move leads forward
Cold/Nurture Lead Re-Engagement
- Work with the marketing team to re-engage dormant leads
- Convert inactive contacts into active opportunities through targeted outbound campaigns
Process & Workflow Optimization
- Develop and refine SDR workflows and lead follow-up cadences
- Create call scripts chat playbooks and automation strategies to improve efficiency
Technology & Automation
- Implement CRM tools and automation platforms
- Optimize systems for maximum efficiency and performance
Requirements
The Qualifications We Seek
Proven SDR Leadership Experience
- Minimum 5 years of experience leading SDR teams
- Strong track record in driving pipeline acceleration and lead conversion
Results-Oriented & Strategic
- Focused on measurable outcomes and increasing sales velocity
- Skilled in creating and executing strategies that optimize SDR performance
Process & Tech-Savvy
- Experienced in building and automating inbound call and chat management systems
- Proficient in developing CRM workflows and lead qualification frameworks
- Knowledgeable in sales automation platforms and engagement tools
Data-Driven Decision Maker
- Uses data and analytics to improve outreach strategies and conversion rates
- Comfortable making decisions based on performance metrics and insights
Customer-Centric Communicator
- Prioritizes quality engagement in every interaction
- Ensures inbound calls and chats are handled efficiently and effectively
Effective Leader & Coach
- Strong ability to mentor coach and scale high-performing SDR teams
- Committed to fostering growth collaboration and team excellence
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Are We
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region. With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaEra
The Qualifications We Seek Proven SDR Leadership Experience Minimum 5 years of experience leading SDR teams Strong track record in driving pipeline acceleration and lead conversion Results-Oriented & Strategic Focused on measurable outcomes and increasing sales velocity Skilled in creating and executing strategies that optimize SDR performance Process & Tech-Savvy Experienced in building and automating inbound call and chat management systems Proficient in developing CRM workflows and lead qualification frameworks Knowledgeable in sales automation platforms and engagement tools Data-Driven Decision Maker Uses data and analytics to improve outreach strategies and conversion rates Comfortable making decisions based on performance metrics and insights Customer-Centric Communicator Prioritizes quality engagement in every interaction Ensures inbound calls and chats are handled efficiently and effectively Effective Leader & Coach Strong ability to mentor, coach, and scale high-performing SDR teams Committed to fostering growth, collaboration, and team excellence
Employment Type
Full Time
