Technical Support Engineer - Integrations & Automations (24/7 Shifts and weekend rotations)
Technical Support Engineer - Integrations & Automations (24/7 Shifts and weekend rotations)
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Job Description
What you get to do in this role:
In this role you will also play a critical part in supporting and troubleshooting integrations and automation within the ServiceNow platform. This includes diagnosing and resolving complex issues related to inbound and outbound data flows API integrations (such as REST and SOAP) and workflow automation that streamline business processes. Additionally you will support the Configuration Management Database (CMDB) ensuring the accuracy completeness and integrity of configuration item (CI) data. You will troubleshoot issues related to CMDB data and its integrations with other IT systems helping maintain a reliable single source of truth for IT infrastructure. Your expertise will enable seamless connectivity between ServiceNow and other enterprise systems optimize operations through efficient automation and support IT service management by maintaining accurate asset and relationship mapping within the platform.
Qualifications :
Technical Expertise (3 Years)
- Solid understanding of ITSM ITIL and CMDB frameworks.
- Skilled in web services development and consumption (SOAP REST).
- Proficient with relational databases such as MySQL and Oracle.
- Experienced with data extraction technologies including JDBC and ODBC.
- Developed bi-directional automated integrations between multiple systems.
Programming & Development
- Extensive hands-on experience developing real-world applications using JavaScript.
- Ability to read and understand Java and JavaScript code.
Networking & Systems
- Strong knowledge of networking concepts and operating systems (Windows/Linux).
- Proven track record in troubleshooting complex technical issues effectively.
Customer Support & Communication
- Experience in customer-facing technical support roles (advantageous).
- Excellent written and verbal communication skills capable of clearly articulating complex technical solutions.
- Skilled at understanding and explaining intricate technical processes to diverse audiences.
Professional Attributes
- Strong commitment to quality and customer service.
- Effective team player with the ability to work independently.
- Maintains professionalism when handling challenging user issues.
- Excellent time management skills and flexibility to work day evening night shifts and weekends as needed.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
