Concierge Associate
Concierge Associate
Posted on :
11-06-2025
Employer Active
1 Vacancy
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Job Description
Primary Responsibilities
- Responsible for handling guests luggage & greeting the guests as per guidelines & standard phrases.
- Perform all other assigned duties and adhere to Novotel Hyderabad Airports standards of performance appearance and conduct.
- Responsible for providing courteous and competent services to the guests.
- Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.
People Management
- Effectively communicate any problem challenges complaints / feedback immediately to the Supervisor on duty.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to guests queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Operational Management
- Ensure to possess complete and thorough product knowledge of the hotel their and the scope of services of the hotel provides.
- Ensure to handle the luggage in a courteous and efficient manner.
- Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
- Responsible and accountable for the correct prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
- Ensure that all guest queries inquiries and requests are attended to in a helpful professional yet warm and friendly manner.
- Possess knowledge of the Fire and Emergency procedures of the hotel.
- Responsible and accountable for the loading and unloading of guest luggage from guest cars.
- Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
Qualifications :
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Fresher or Minimum 6 months to 1 year of relevant experience
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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