Technical Support
Technical Support
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Job Description
On-site
Position: Technical Support Specialist
NARIK CONSULTING LLC is a leading provider of IT solutions and services for businesses of all sizes. We are currently seeking a highly motivated and skilled Technical Support Specialist to join our team on a full-time on-site basis.
As a Technical Support Specialist you will be responsible for providing technical assistance and support to our clients. This includes troubleshooting hardware and software issues installing and configuring computer systems and maintaining network and system security. You will also be responsible for providing excellent customer service and ensuring that all technical issues are resolved in a timely and efficient manner.
Key Responsibilities:
- Provide technical support to clients via phone email and in-person
- Troubleshoot and resolve hardware and software issues
- Install and configure computer systems and software
- Perform routine maintenance and updates on systems
- Monitor and maintain network and system security
- Document and track all support tickets and resolutions
- Communicate with clients to provide updates and solutions to technical issues
- Collaborate with team members to improve processes and procedures
- Stay up-to-date with industry trends and advancements in technology
Requirements:
- Bachelors degree in Computer Science Information Technology or related field
- 2 years of experience in a technical support role
- Strong knowledge of computer systems and software
- Experience with network and system security
- Excellent problem-solving and troubleshooting skills
- Strong customer service and communication skills
- Ability to work independently and in a team environment
- Proven ability to manage multiple tasks and prioritize effectively
- Willingness to learn and adapt to new technologies
At NARIK CONSULTING LLC we value our employees and strive to create a positive and collaborative work environment. We offer competitive salaries comprehensive benefits and opportunities for growth and development. If you are passionate about technology and providing exceptional customer service we encourage you to apply for this exciting opportunity.
Employment Type
Full Time
