Senior Technical Support Engineer (m/f/d) - Italian speaking

Resolves technical issues for customers focusing on Enterprise and Strategic Tiers

• With advanced Product Platform System technical knowledge and industry expertise a Senior TSE accompanies our customers at any point of the Customer Journey resolving technical issues to ensure customer success.
• Partners with Sales to recommend a support strategy for targeted accounts.
• Resolves platform and systems issues brought up by Emerson Test & Measurement Stakeholders across all regions.
• Manages critical blocking issues to R&D and maintains relationship with R&D Support Coordinators and Developers.

Builds customer & department technical proficiency through standardservices

• Educates other TSEs through advanced or customized trainings & continuous educations.
• Providespaid technical consulting(e.g. upgrade assistance code reviews project onboarding) whenthe predominant need is platform and system expertise displaying technical proficiency and good communication with stakeholders and scope/risk assessment skills demonstrated through Technical Assessments.

Captures and documents knowledge/processes to enable self-service resolution and department proficiency.

• Consistently recommends KCS methodology in all cases and escalations reviews and validates technical accuracy in top utilized content enabling customers to self-serve by influencing and curating a healthy knowledge base.
• Identifies content gaps and provides feedback to the content team.
• Partners with R&D to create and update internal training and product documentation.
• Collaborates with Services Engineering in the creation/update of New Product/System Support Plans partnering with R&D product planning and Support Operations. Communicates the strategy with their region.

Advocates for the customer experience within the company

• Provides feedback on improvements to the customer experience torelevant teams cross-functionally
• Reports design reliability or maintenance issues or bugs to R&D
• Contributes to team development by sharing customer insights

You build and deliver solutions that meet customer expectations. You readily learn and adopt new technologies. You maintain a positive attitude despite adversity.

• Bachelors of Engineering or Computer Science or Engineering Degree required; preferred Bachelors in Electrical Engineering Computer Engineering or Computer Science.
• 5 years of work experience in a customer-facing technical role or other relevant industry experience.
• Experience owning and advocating for customer issues or needs.
• Experience prioritizing multiple tasks.
• Proficiency in one or more programminglanguagesis required.(LabVIEW experienceispreferred).
• Fluent in English and Italian is mandatory
• The candidate must be eligible to Italian security clearance.
• Availability to travel up to 0% of time in Italy and EMEA.
  

• CommunicationYou are comfortable communicating technical concepts to arange of backgroundsone-on-oneor in front of a confidently lead conversations to uncover customers technical business and personal needs.
• Problem SolverIntegrates information from disparate sources toidentify underlying causesand find creative to find a solution where others could not.
• Technical Advanced expertise of electronic circuit design concepts and electronic instrumentation. Experience developing scalable reusable code. CLA CTA or CLED certifications are highly preferred.
• DynamicThrivesin an environment where the work changes from day to day. Youare fascinated by themultitudeof ways thatengineers and scientists solve tomorrows grand challenges.
• LeaderExperiencecoaching and mentoring others through formal or informal leadership roles.
• Domain Experiencedin the test and measurement industry. The ideal candidate may have a background in one of Emersons T&M target market segments industry certifications are desirable.

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.