IT Desktop Support Analyst
IT Desktop Support Analyst
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Job Description
No Relocation Assistance Offered
Job Number#167435 - Sydney New South Wales Australia
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!
Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.
As a Desktop Support Analyst you will oversee the desktop and technical support functions for WCS Sydney and Villawood ensuring seamless IT operations across both sites.
This role involves the direct management and support of desktop environments contribution to IT project management and oversight of ticketing and asset management processes in alignment with GIT protocols and in collaboration with the IT Admin and IT Manager.
Key Responsibilities:
Manage desktop and end user technical support for multiple sites
Provide foundational support for Mac OS networking and basic server management
Support desktop management initiatives and IT project tasks
Administer and maintain ticketing and asset management processes according to GIT procedures
Deliver fundamental troubleshooting for LAN and wireless networks
Assist with management of mobile devices and printers
Apply strong understanding of Active Directory management principles
Key Skills & Knowledge:
Proficiency with Google Tools and Microsoft Office Suite
Basic Project Management capabilities
Strong analytical troubleshooting communication documentation and teamwork skills
Education & Experience:
Certificate IV or Diploma in Information Technology
Minimum 4 years experience in desktop end user or technical support roles.
Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
#LI-On-site
Required Experience:
IC
Employment Type
Full Time
