Ops Manager
Ops Manager
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5years
$ 85000 - 110000
1 Vacancy
Job Description
Operations Manager to help lead that mission forward from our Riverside office.
In this full-time on-site role you ll be responsible for overseeing the daily operations of our ECM program. We re looking for someone who brings structure accountability and energy to a team environment. You ll lead and support a multidisciplinary staff including Lead Care Managers outreach team members and administrative personnel ensuring that everyone stays aligned productive and mission-focused. This role is hands-on fast-paced and deeply impactful.
The ideal candidate has at least 5 years of management experience in healthcare ideally within Medi-Cal ECM CalAIM or population health settings. You re someone who s driven by performance outcomes and knows how to keep a team on track with KPIs documentation compliance and productivity metrics. You re comfortable making operational decisions solving problems quickly and helping your team stay focused on delivering high-quality person-centered care.
As Operations Manager you ll work closely with leadership and HR to ensure systems are running smoothly team performance is meeting expectations and service delivery aligns with our values and contractual obligations. We re looking for a leader who s strategic but also not afraid to roll up their sleeves take initiative and bring positive energy to the workplace.
We offer a supportive purpose-filled work environment opportunities for professional growth and the chance to be part of a company that is truly making a difference. If you re ready to step into a high-impact leadership role where your skills and heart can thrive we d love to hear from you.
Key Responsibilities
- Oversee day-to-day ECM program operations in our Riverside office
- Manage performance goals (e.g. productivity caseloads timeliness and revenue)
- Supervise Lead Care Managers (LCMs) outreach coordinators and administrative support staff
- Monitor KPIs and proactively resolve barriers to productivity and service quality
- Ensure full compliance with ECM DHCS and IEHP program guidelines
- Partner with HR executive leadership and clinical staff to streamline operations
- Drive documentation accuracy and timeliness to maximize revenue and outcomes
- Lead a culture of accountability continuous improvement and mission-driven teamwork
- Support rapid scaling with strong systems and clear operational leadership
What Were Looking For
- 5 years of healthcare operations management experience (Required)
- Deep familiarity with Medi-Cal ECM CalAIM or related care coordination models
- Strong leadership skills with a proven ability to manage KPIs and drive operational results
- Hands-on and solution-oriented comfortable navigating day-to-day issues and big-picture planning
- Skilled in tools like Google Workspace ADP and case management systems (CareDirector a plus)
- Bachelors degree in healthcare business or related field (preferred)
Requirements
Qualifications:
- A combination of relevant experience and/or education (open to both).
- Previous experience in medical practice management is required.
- Strong knowledge of healthcare laws health plan requirements and regulations.
- Familiarity with Lean and Six Sigma methodologies is a plus.
- Excellent leadership communication and interpersonal skills.
- Proven ability to manage budgets and optimize revenue generation.
- Strong analytical and problem-solving skills.
- Project Management Experience is a plus
Benefits
Benefits:
- Health Insurance: Eligible for medical dental and vision insurance from the first of the month following or coinciding with your start date.
- Sick Time and Paid time off.
- Paid Holidays
- Work Flexibility: Opportunity to work from home several days a week.
- Compensation and Incentives: Competitive salary with annual merit increases
- Quarterly Bonus opportunities
- Career Development: Opportunities for career advancement and professional development
Heritage Health Network offers a supportive community and opportunities for professional growth aiming to enhance patient and employee experiences. Join us in making a lasting impact on community health.
Qualifications: A combination of relevant experience and/or education (open to both). Previous experience in medical practice management is required. Strong knowledge of healthcare laws, health plan requirements, and regulations. Familiarity with Lean and Six Sigma methodologies is a plus. Excellent leadership, communication, and interpersonal skills. Proven ability to manage budgets and optimize revenue generation. Strong analytical and problem-solving skills. Project Management Experience is a plus
Education
BA Preferred Not required
Employment Type
Full Time
