Position Details
Job Title: Regional Desktop Support Technician
Department: End User Computing
Location:
- Central Region Based in Chicago supporting Chicago Dallas and Atlanta
Reports To: Director of End User Computing
Position Summary
We are hiring two experienced Regional Desktop Support Technicians to provide onsite IT support across key offices in the Central and Western U.S. regions. These roles will be responsible for supporting end-user technology needs including workstations peripherals conference room equipment and business-critical software while serving as the onsite escalation point for technical issues.
Each technician will be based in a primary office (Chicago Los Angeles or San Francisco) and will travel periodically to other sites within their assigned region to deliver high-touch support and ensure a consistent end-user experience across locations.
Key Responsibilities
1. Regional Desktop Support
Provide hands-on IT support for desktops laptops monitors printers and mobile devices at assigned office(s)
Serve as the primary onsite IT contact for the local office and as the traveling technician for other regional sites.
Collaborate with remote IT teams to resolve escalations that require physical presence or advanced troubleshooting.
2. Device Imaging & Deployment
Image configure and deploy new hardware using approved corporate standards and tools.
Maintain accurate asset tracking and perform audits at each regional site.
Ensure timely setup of IT equipment for new hires including delivery and user orientation.
3. Onboarding Offboarding & Office Moves
Coordinate IT support for new hire onboarding and employee offboarding.
Retrieve wipe and reassign devices per IT security and HR guidelines.
Support in-office relocations and events that require IT setup or teardown.
4. AV & Conference Room Support
Support AV technologies including Zoom Rooms Microsoft Teams Rooms displays and projection equipment.
Troubleshoot local conferencing issues and assist with hybrid meeting setups.
Maintain documentation of conference room standards and escalate recurring problems.
5. IT Infrastructure Coordination
Perform basic cabling patching and network device support under direction from the infrastructure team.
Support local network printer installs and wireless troubleshooting.
Assist with inventory storage equipment shipments and site readiness.
6. Documentation & Reporting
Maintain site-specific procedures and user guides.
Track ticket resolution metrics and ensure compliance with SLAs.
Provide feedback on recurring issues to help improve service quality.
Requirements
Required Qualifications
Associate s or Bachelor s degree in Information Technology or a related field or equivalent experience.
Minimum 2 3 years of desktop support experience in a corporate environment.
Strong proficiency with Windows 10/11 macOS Microsoft 365 and standard office hardware.
Familiarity with ITSM platforms such as ServiceNow or ManageEngine.
Excellent interpersonal and communication skills.
Ability and willingness to travel up to 25% within assigned region:
- Central Region: Chicago (base) Dallas Atlanta
Preferred Skills
Experience with endpoint management tools (e.g. Intune Endpoint Central SCCM).
Familiarity with AV and video conferencing support.
IT certifications such as CompTIA A Microsoft MD-100/MD-101 or ITIL Foundation.
Experience working in a fast-paced multi-office environment.
Required Qualifications Associate s or Bachelor s degree in Information Technology or a related field, or equivalent experience. Minimum 2 3 years of desktop support experience in a corporate environment. Strong proficiency with Windows 10/11, macOS, Microsoft 365, and standard office hardware. Familiarity with ITSM platforms such as ServiceNow or ManageEngine. Excellent interpersonal and communication skills. Ability and willingness to travel up to 25% within assigned region: - Central Region: Chicago (base), Dallas, Atlanta - Western Region: Los Angeles or San Francisco (base), supporting both locations
Education
Associate's Degree in IT, Computer Science, or related field.
Regional Desktop Support Technician (Chicago)
