Implementation Manager
Implementation Manager
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Job Description
At Prodigal were reshaping the future of consumer finance. Founded in 2018 by IITB alumni our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades.
Today we stand at the forefront of a seismic shift in the industry pioneering the concept of consumer finance intelligence. Powered by our cutting-edge platform Prodigals Intelligence Engine were creating the next-generation agentic workforce for consumer financeone that empowers companies to achieve unprecedented levels of operational excellence.
With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America weve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience coupled with our trusted customer relationships uniquely positions us to build generative AI solutions that will revolutionize the future of consumer finance.
At Prodigal we are driven by a singular unrelenting purpose: to transform how consumer finance companies engage with their customers and in turn drive successful outcomes for all.
Play a major role in the post-sales process owning project delivery customer onboarding and driving user adoption.
Key competencies: Expertise in the technical elements of Prodigals applications project management/governance attention to detail and the ability to train and onboard customers and in this role will be demonstrated by on-schedule delivery/go-live strong stakeholder management (internal and external) excellent verbal/written communication and achieving KPIs like CSAT accelerated time to launch and time to value.
What youll be expected to do:
- Timely Delivery & Project Management: Own the successful delivery of on-schedule implementations and go-lives ensuring all items outlined in the customers implementation package are completed. Drive customer calls and maintain strong project governance including prompt documentation internal and external stakeholder management and flagging potential risks/blockers. Ensure a smooth transition to an accelerated path to value.
- User Onboarding & Support: Create and deliver customer training and onboarding programs that ensure successful adoption of Prodigals products and services. Provide ongoing support and ensure a smooth post-implementation experience maximizing user engagement and satisfaction.
- Setting Up for Success: Learn customers tech stacks workflows and goals and suggest ways to use Prodigals solutions effectively to meet those goals.
- Adaptability: Thrive in a fast-paced evolving environment with new and expanding product features. Quickly adapt to changes while maintaining focus on successful customer outcomes.
- Collaboration & Cross-Functional Communication: Work closely with internal engineering teams to break down customer problem statements and requirements into actionable tasks. Collaborate effectively with cross-functional teams to ensure timely delivery and excellent customer outcomes.
- Continuous Improvement: Identify and implement opportunities to improve implementation processes client outcomes and the overall customer experience.
- Rapid turnaround and prompt response times.
Requirements:
- Experience: 2 years working with North American customers in a customer-facing role preferably in a startup or high-growth B2B SaaS environment (e.g. Project Manager Implementation Specialist Onboarding Specialist Digital Adoptions Specialist).
- Adaptability: Ability to thrive in fast-paced and ambiguous environments (taking quick decisions to move forward).
- Strong Project Governance: Skilled in maintaining project plans managing customer communications and being super responsive on emails and internal Slack threads. Ability to stay on top of details and ensure that all tasks are on track.
- Soft Skills: Strong relationship-building skills and the ability to communicate effectively with internal and external stakeholders. Ability to collaborate across teams resolve conflicts and contribute to a positive and productive work environment.
- Fluent English Skills: Advanced English language proficiency (verbal and written).
- Technical Aptitude: Familiarity with SaaS platforms APIs and integration concepts; ability to quickly learn new tools and technologies.
- Customer Focus: A passion for delivering exceptional customer experiences and building long-term client relationships.
- Flexible Hours: Willingness to work US hours (until 4:30 pm US Eastern Time).
Location: Mumbai (Hybrid)
- 1st 2 months - Everyday in office for training and collaborating closely with colleagues
- Hybrid (twice a week) after the first 2 months.
Whats in it for you
- GenAI experience Work directly in the innovative field of GenAI shaping groundbreaking projects that redefine consumer finance intelligence.
- World-class team Youll get the chance to learn from (and teach) some of the brightest and most skilled people youll ever meet. Our team members have been part of BCG Blackstone Meta Amazon and are IIT IIM BITS alumnus.
- Continuous education We sponsor and support training materials books courses and exam fees for upskilling yourself in areas related to your role. We encourage you to continue learning and growing.
- Food at the office Meals are on us. We wont let your stomach grumble while you hustle.
- Health insurance Health always comes first. The health of your family is as important to us as it is to you. We offer insurance coverage for both you and your family.
- Flexible schedule We trust you to create the conditions for your own peak productivity. Youre free to set your own hours as long as you collaborate effectively with your team.
- Generous leave policy Take all the time you need to recharge your batteries no cap on vacation here. We believe in a rested relaxed and refreshed mind.
Sounds interesting Apply below by sharing your resume and lets chat!
From day 1 Prodigal has been defined by talented humble and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced intellectually-stimulating environment where you will be pushed to grow then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.
To learn more about us - please visit the following:
Our Story - shapes our thinking - website - Experience:
Manager
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