Staff Product Designer AI Agent Studio
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
The Staff Product Designer for AI Experiences will as a hands-on individual contributor lead design for intelligent human-centered experiences powered by the Freshworks AI platform. This critical role will shape how users interact with AI across our entire product portfolioincluding customer service IT sales and marketingensuring that machine learning automation and generative AI are seamlessly integrated into everyday workflows.
This role will contribute to and help define the UX strategy for both AI infrastructure (platform capabilities APIs tools) and product-specific AI use cases (chatbots smart recommendations generative assistance predictive automation). It will work directly with stakeholders in Product Engineering and other cross-functional areas to ship world class solutions across the Freshdesk and Freshservice product suites. The ideal candidate brings deep expertise in designing for complex data-driven systems and a passion for making AI intuitive trustworthy and accessible to users of all skill levels.
Roles & Responsibilities
Strategic Execution
Adhere and contribute to a cohesive UX strategy for AI across the Freshworks platform and products.
Partner with Product and Engineering to embed scalable user-centered design into foundational AI capabilities (e.g. model management AI configuration feedback loops).
Drive design quality and consistency across AI use cases in multiple products from proactive suggestions in IT workflows to smart automations in customer support.
Ensure AI user experiences reflect responsible design principles supporting transparency fairness and usability.
Design for the AI Platform
Shape end-to-end user experiences for platform-level AI tools empowering internal teams and external customers to adopt and configure AI capabilities with confidence.
Translate complex AI conceptslike model training feedback capture and prompt engineeringinto clear usable interfaces.
Collaborate with product teams to ensure the underlying infrastructure supports frictionless human-centered AI interaction across use cases.
Advance Human-Centered AI Across Products
Lead the design of product-level AI features that simplify tasks surface insights and enhance decision-makingwhether in conversational interfaces generative assistants or predictive analytics.
Champion user control explainability and inclusivity across all AI-driven touchpoints.
Use rapid prototyping testing and iteration to refine how users perceive and interact with AI.
Collaborate Across the Business
Build strong partnerships with Product Engineering Data Science and fellow UX designers across the company.
Align AI UX design with user needs across diverse product teams.
Create design assets to assist in and accelerate roadmap planning capability prioritization and cross-functional decision-making for AI investments.
Deliver with Quality and Impact
Ship intelligent features and platform experiences that increase customer trust adoption and efficiency.
- Create scalable patterns frameworks and guidelines that enable consistency and speed in AI UX development across Freshworks.
Qualifications :
Qualifications
Experience: 8 years of experience in product design ideally in B2B SaaS or enterprise software environments.
AI/ML Product Experience: A mandatory requirement. Your portfolio must showcase significant hands-on experience in designing shipping and iterating on AI-powered products (e.g. leveraging LLMs generative AI conversational AI or predictive modeling).
Technical Fluency: A strong understanding of the fundamentals of AI/ML including its possibilities and limitations enabling credible partnership with engineering and data science teams.
Education: Bachelors or Masters degree in Design HCI Cognitive Science Computer Science or a related field.
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- InVision
- Interaction Design
- Ux
- Usability
- Visual Design
- Design Thinking
- Zeplin
- User Research
- UI
- IOS
- Figma
- Sketch
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
